Netcore Customer Engagement & Experience Platform

Netcore Customer Engagement & Experience Platform

What Is Netcore Customer Engagement & Experience Platform?

Netcore Cloud’s Customer Engagement & Experience suite (formerly - Netcore Smartech) is a one-stop platform for marketers, growth, and product managers to fuel omnichannel growth across websites and mobile apps. It helps build actionable unified customer profiles, deliver personalized multichannel campaigns to specific user segments with real-time reporting and product analytics. The no-code product experience solution further adds speed and agility to create app experiences that retain users.

Who Uses Netcore Customer Engagement & Experience Platform?

With over 25+ years of experience and a global presence across Asia, EU, and US, Netcore offers a rich martech solution on a single platform to 5000+ global brands.

Netcore Customer Engagement & Experience Platform Software - Customer Journey Builder Netcore Customer Engagement & Experience Platform Software - Engage users across multiple touchpoints with onsite and offsite personalization Netcore Customer Engagement & Experience Platform Software - Gather user data from multiple channels (both offline and online) and create actionable unified customer profiles on our Customer Data platform Netcore Customer Engagement & Experience Platform Software - Deliver live product recommendations with customer eyeball data Netcore Customer Engagement & Experience Platform Software - Implement contextual nudges & walkthroughs (like tool-tips and spotlights) to guide users to the next best action

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Reviews of Netcore Customer Engagement & Experience Platform

Average score

Overall
4.4
Ease of Use
4.2
Customer Service
4.3
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
59%
4
27%
3
5%
2
9%
Aashish
Aashish
Manager in India
Verified LinkedIn User
Apparel & Fashion, 1,001-5,000 Employees
Used the Software for: 1+ year
Reviewer Source

It has been a pleasant experience for us at Myntra, to use Netcore for our Campaign Management.

5.0 5 years ago

Pros:

Great at getting segmentation and personalization done for campaigns. We have been using it to reach out to different customer segmentation with suitable campaigns depending on their purchase behaviour, RFM and other parameters.

Cons:

Can further improve the product UI. However the product is good and keeps the campaigns execution task pretty simple in present format as well.

Netcore Smartech Response

5 years ago

Hi Aashish, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore

Pankaj
Manager in India
, 1,001-5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Netcore's Smartech worked for us brilliantly. Easy to set-up & the tool is so user friendly.

5.0 5 years ago

Pros:

There are many features in SmarTech which we would like to highlight. We love the feature of it's email campaign builder where one can easily create responsive mailer by simply dragging and dropping boxes. That's really cool. Also, there is another good feature of integrating your SMS and email both campaigns from this single platform. Then there is browser notification, app push notification which are really good to try on right from single platform. There reporting and analytic system is very good one could easily see campaigns performance in detailed manner. We give NetCore Smartech a big thumbs up!!

Cons:

Intially, we faced few barriers during campaign set-up and test runs but we got seamless support from Netcore's technology team who were ready to assist us any time and got every issues fixed up.

Netcore Smartech Response

5 years ago

Hi Pankaj, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore

Patrick
Managing Director in Australia
Retail, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Terrible Tech Support

2.0 10 months ago

Pros:

The price is good, a fairly no-nonsense API.

Cons:

The billing process is terrible, if your card expires you get a bill with no info on how to fix it. You shoot a message to the drone on the chat, and get no help at all. Don't expect to get support with this issue and plan for your emails to go down for 24 - 48 hours.

Momen
Momen
data analyst in Egypt
Verified LinkedIn User
Computer Software, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Netcore review

4.0 4 months ago

Pros:

Netcore is a really fast and convenient tool to use, it's really great with marketing.

Cons:

I think that Netcore UI should be improved.

Anil
Campaign Manager in India
Retail, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Netcore is Best Email marketing tool for pushing bulk emails with personalized offer

5.0 3 years ago

Comments: Overall Netcore is best email marketing tool for doing real time campaigns, promotional campaigns and trigger campaigns.

Pros:

Netcore is one of the best email marketing tool for pushing your bulk emails to the customers with customized offer and you can create, execute and track a response of your email marketing campaigns.

Cons:

I dont have any dislike for this tool, Its best email marketing in the market for doing your inbound and outbound email marketing campaigns.