Landline help

Problem with your line?

Test your phone line and report a fault here

Test your line >
Service status

Check the phone network's working OK in your area

Check service status >
Need help with a phone?

Read user guides for product features and troubleshooting tips

View all guides >

Choose a help topic

  • Most
    Popular
  • Learn about
    landlines
  • Set up and
    use landlines
  • Fix problems
    with my landline
  • Manage my
    landline service
Most popular

Most popular

Featured help

Fault on the line?

Learn what checks to carry out first

Find out what your phone can do

See our user guides for phones and devices

See all articles
Learn about landlines

Learn about landlines

Featured help

Track my order

Check on progress, track a parcel or change your appointment

Learn about our Calling Plans

Get the latest offers and deals

See all articles
Set up and use landlines

Set up and use landlines

Featured help

Make the most of your landline

Learn how to get the best from our Calling Features

Find out what your phone can do

See our user guides for phones and devices

See all articles
Fix problems with my landline

Fix problems with my landline

Featured help

Report a fault to BT
Track a fault you've reported
See all articles
Manage my landline service

Manage my landline service

Featured help

Need help understanding your bill?

Let our guide answer your questions

Stay safe on the phone

Read our security tips and advice

See all articles

Help videos

Community

Got a question? Ask our community of BT customers and experts.

Chat with us online

We're open 7 days a week, 7am - 10:45pm