You should see tracking events within 24-48 hours after your package has been processed in our facility.

Once your package has been processed, delivery is based on the service that the sender of your package selected. For US destined packages, your package will be delivered by your US Postal carrier at the time they typically deliver all of your mail. For international destined packages, your package will be delivered to your location by the local delivery vendor for that destination.

If you have not received your package, please contact the merchant that sold you the product. If the merchant is unable to provide updated status of your package, please contact DHL eCommerce Customer Support.