25 Popular ServiceNow Keyboard Shortcuts

ServiceNow, as a leading platform for IT operations, offers a powerful suite of tools to streamline workflows and enhance productivity. However, the true potential of ServiceNow often remains untapped, buried beneath layers of clicks and navigation. This is where keyboard shortcuts come into play.

Mastering these shortcuts can transform the way users interact with ServiceNow, turning routine tasks into swift actions and freeing up valuable time for more strategic work. In this article, we’ll display some of the most used and most important shortcuts for increasing efficiency.

Most Used Shortcuts

Activate global search field – Ctrl+Alt+G

Toggle application navigator – Ctrl+Alt+C

Activate navigation filter field – Ctrl+Alt+F

Impersonate user – Ctrl+Alt+I

Navigate to the main content on the page – Ctrl+Alt+P

Javascript Executor Window – Ctrl+Shift+J

On Service Portal id=form Save the form – Ctrl+S

On Service Portal widget editor, Save – Ctrl+S

On script editor fields, format code – Shift+Tab

Save the current form – Ctrl+S

Create List filter – Ctrl+Left Click on Field Label

Paste screenshots – Ctrl+V

Script Navigation Shortcuts

On script editor fields, format code – Shift + Tab

Open file – Ctrl + Shift + O

Create an application file – Ctrl + Shift + C

Code Search: Search for any file or value – Ctrl + Shift + F

Close current tab – Ctrl + Shift + X

U15 Keyboard Shortcuts

Activate global search field – Access key + S

Toggle banner frame – Access key + B

Toggle application navigator – Access key + N

Activate navigation filter field – Access key + F

Toggle list and form view – Access key + V

Toggle horizontal split – Access key + H

Maximize the current pane – Access key + M

Send email – Access key + M

Submit form – Enter

Accelerate repetitive ServiceNow tasks with TextExpander

TextExpander can complement your use of ServiceNow by automating repetitive text entries and streamlining communication. For those who find themselves typing repetitive information to customers within ServiceNow, integrating TextExpander into your workflow can drastically increase productivity.

Whether you’re filling out incident reports, updating tickets, or sending status updates, TextExpander allows you to create shortcuts for commonly used phrases, templates, or even entire paragraphs.

With just a few keystrokes and without application switching, you can insert these snippets into ServiceNow, reducing the time spent on manual typing and ensuring consistency across your communications. This not only speeds up your tasks but also minimizes errors, allowing you to focus on more critical aspects of your work.