Ruka kwenda kwenye maudhui
    Nenda mbele ili upate matokeo yaliyopendekezwa
    Muda mrefu wa kusubiri kuliko kawaida kwa sababu ya COVID-19
    Tunapokea idadi kubwa sana ya maombi hivi sasa na kwa sababu ya vizuizi vya sasa vya kusafiri na kazi vilivyowekwa na mamlaka za afya na serikali ulimwenguni kote, timu zetu ulimwenguni zinafanya kazi zikiwa na wafanyakazi wachache. Tunafanya bidii kuhakikisha huduma zetu za usaidizi zinaendelea, lakini tafadhali tarajia majibu yaliyochelewa. Ikiwa nafasi yako iliyowekwa bado ni zaidi ya saa 72, tafadhali wasiliana nasi unapokaribia wakati wa kuingia. Ikiwa ungependa kubadilisha au kughairi nafasi iliyowekwa, unaweza kufanya hivyo kutoka kwenye ukurasa wako wa Safari au dashibodi yako ya kukaribisha wageni.

    Nitarejeshewa lini fedha zangu?

    Most refunds arrive within 10 days, but for some payment methods and regions, it might take longer.

    We send your refund on the day your reservation is canceled. Once we send it, the refund is on its way, and your payment provider (for example, your bank or credit card issuer) will have the most up-to-date info about when funds will arrive.

    Here are estimates of when you can expect to see a refund—it all depends on how you paid and where you live:

    • Major credit cards, including prepaid credit and debit cards: 5-15 business days, except in Brazil, where it can take up to 2 credit card statements
    • Airbnb for Work credit: Within 24 hours
    • Airbnb gift credit: Within 24 hours
    • Alipay: 1 business day
    • Apple Pay: Within 24 hours
    • Aura: Up to 2 credit card statements
    • Elo: Up to 2 credit card statements
    • Google Pay: Within 24 hours
    • Hipercard: Up to 2 credit card statements
    • Hongbao credit: Within 24 hours
    • iDEAL: Up to 5 business days
    • PayPal: Within 24 hours
    • PayU: Up to 10 business days
    • Postepay: 7-15 business days
    • Sofort Überweisung: Up to 5 business days
    • WeChat Pay: 1 business day
    • Other payment methods: 15 business days
    Ulipata msaada uliohitaji?