Tumblr Support

Tuesday, January 23rd, 2024

Tue, 23 Jan 2024 17:01:25 -0500

🌟 New
Tumblr Live will be shutting down tomorrow, January 24th, 2024. Read more about it here.
On web, we’ve brought back the button for subscribing to a post’s conversation from a post’s notes view. Click the bell icon to toggle whether you’re notified about new replies and reblog comments for that post.
🛠 Fixed
No recent fixes to share here today.
🚧 Ongoing
We’re working to fix an issue in the iOS app that’s preventing folks from editing draft posts.
🌱 Upcoming
No upcoming launches to announce today.

Friday, January 19th, 2024

Fri, 19 Jan 2024 15:01:58 -0500

changes:

🌟 New
Tumblr Live will be shutting down on January 24th, 2024. Read more about it here.
Post+ is also being shut down. All subscriptions to Post+ blogs that were paid for on web have been canceled, and you’ll no longer be billed for them. If you have subscriptions to Post+ blogs that were paid for via an in-app purchase on Android or iOS, you’ll need to cancel them on your device (we’ve also emailed the people who were subscribed this way). All existing Post+ posts have been converted to private posts.
🛠 Fixed
The latest version of the iOS app, 32.8.1, has a fix for a bug that was preventing images from being rearranged when making a photoset.
Submissions in your inbox on web no longer display a duplicate avatar for the submitter.
Mentions in private group blogs’ posts will now send a push notification, like other mentions, but only if you’re a member of the private group blog.
You’ll no longer receive a push notification about your own reply on a group blog’s post that you’re a member of.
🚧 Ongoing
We’re working to fix an issue in the iOS app that’s preventing folks from editing draft posts.
🌱 Upcoming
As noted over on the WIP blog, we’re working to add a “View previous reblog” option to the meatball menu on reblogs, on web and in the apps. This is actually already rolled out to a small percentage of people using the latest Android app.
Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!
Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Tuesday, January 16th, 2024

Tue, 16 Jan 2024 18:45:03 -0500

changes:

🌟 New
Remember the badge we announced then unannounced? Well, we’re announcing it again and it’s actually in your local TumblrMart now. Behold the Zodiac badge!
Starting this week, some Ad-Free users will be getting a sneak peek of a new feature we’re testing out on web called Tumblr Patio—an additional screen accessed from the dash that enables you to combine different feeds. If you use Ad-Free, keep an eye out for the banner on your dashboard, and let us know how you like it!
🛠 Fixed
In Android 32.8, you can now double tap to like a post again.
🚧 Ongoing
Nothing to report today.
🌱 Upcoming
No news today.
Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!
Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.
Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

Friday, January 12th, 2024

Mon, 15 Jan 2024 10:27:06 -0500

changes:

🌟 New
In Android 32.7, you can shuffle, pause and restart your blog posting queue!
🛠 Fixed
You can edit drafted ask responses again in Android 32.7.
Fixed a race condition on web where the ask form would not receive keyboard focus if it took too long to load.
🚧 Ongoing
We are aware that you can’t double tap to like a post on Android 32.7. It’ll be fixed in 32.8.
🌱 Upcoming
♈️ – ♓️
Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!
Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.
Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

Tuesday, January 9th, 2024

Tue, 09 Jan 2024 16:13:46 -0500

changes:

🌟 New
Receiving mentions in replies and in posts now counts towards your unread activity count!
🛠 Fixed
We fixed an odd website crash that specifically occurred when visiting your dashboard using Safari at 125% zoom.
We fixed a gnarly bug where the “Share the Tumblrs you’re following” setting wasn’t displaying accurately on web, showing it as “off” when in fact it was “on.” This only affects people who had never altered that setting. If you looked at that blog setting on web in the last year or so, it may have been incorrect. The value shown on the blog settings page is now accurate. We recommend checking your setting to make sure it matches what you expect.
We also fixed a bug that was preventing push notifications from being sent whenever a secondary blog replied to a post.
🚧 Ongoing
Nothing to report here today.
🌱 Upcoming
Nothing to tease here this time.
Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!
Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.
Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

Friday, January 5th, 2024

Mon, 08 Jan 2024 10:27:09 -0500

changes:

🌟 New
No recent launches to announce today.
🛠 Fixed
Theme names on the Tumblr theme garden can no longer overflow into other theme tiles.
In the web post editor, the block inserter buttons now work again when they’re inside a new line of a Quote or Chat block.
On web, when hovering over the post interaction buttons (Like, Reblog, Reply), the tooltip text no longer needlessly wraps onto a second line for certain languages.
🚧 Ongoing
No ongoing incidents to speak of right now.
🌱 Upcoming
No upcoming launches to announce today.
Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!
Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.
Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

Tuesday, January 2nd, 2024

Tue, 02 Jan 2024 19:32:09 -0500

changes:

🌟 New
Nothing new to announce today.
🛠 Fixed
We’ve fixed an issue in the post editor on web that was preventing people from using the question mark character (?) in the post content or tags when reblogging a post in a blog’s search results.
🚧 Ongoing
Nothing to report here.
🌱 Upcoming
Nothing to tease today.
Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!
Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.
Wanna support Tumblr directly with some money? Check out the Supporter badge in TumblrMart!

Friday, December 29th, 2023

Fri, 29 Dec 2023 11:41:51 -0500

changes:

🌟 New
Nothing new to announce today.
🛠 Fixed
On web, the button to show all your other blogs on the fast reblog menu was displaying weirdly. This is now fixed.
🚧 Ongoing
Nothing to mention here today.
🌱 Upcoming
In our previous Changes post, we mentioned some badges were launched 👀 Well, we’re taking them back for a little more polish. Find ’em soon in the new year!
Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!
Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.
Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

Wednesday, December 27th, 2023

Wed, 27 Dec 2023 12:04:21 -0500

changes:

🌟 New
Launched a new design of the Blaze user interface on Web. This update improves campaign visibility of Blazed posts.
We updated our push notifications to provide more context about the post in the actual notification, instead of using generic text.
🛠 Fixed
Fixed a bug that was preventing users from purchasing Zodiac badges.
Fixed a bug where group blog members could pause the queue. This has been fixed and is limited to only group blog admins.
Fixed an issue where deleted posts were still showing up in the queue listing.
On Firefox, the reply field now displays sequential whitespace (e.g. double spaces between words) instead of collapsing it. This doesn’t affect how replies themselves look, which were already displaying sequential whitespace.
🚧 Ongoing
Nothing specific to report today.
🌱 Upcoming
2024 🥳
Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!
Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.
Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

Tuesday, December 19th, 2023

Tue, 19 Dec 2023 12:16:38 -0500

changes:

🌟 New
Nothing new to announce today.
🛠 Fixed
Nothing specific to report today.
🚧 Ongoing
We’ve been spending the end of the year doing a lot of behind-the-scenes code cleanup that doesn’t necessarily change anything about Tumblr for you. But it makes our lives much easier in the future to bring updates faster!
🌱 Upcoming
Nothing to mention here today.
Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!
Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.
Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

Friday, December 15th, 2023

Fri, 15 Dec 2023 12:29:41 -0500

changes:

🌟 New
Nothing new to share today.
🛠 Fixed
The page for managing your payment options was broken for a brief time yesterday, but it’s back now.
On web, when using the Low-Contrast Classic palette, the direct messaging window now actually uses low-contrast colours.
🚧 Ongoing
We’re still hard at work updating our docs. If you see anything confusing or out-of-date, please let us know!
🌱 Upcoming
Nothing to announce here today.
Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!
Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.
Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

Tuesday, December 12th, 2023

Tue, 12 Dec 2023 14:46:54 -0500

changes:

🌟 New
On web, we’ve improved the design of the Delete Account and Delete Blog buttons to avoid confusion.
🛠 Fixed
Nothing to report here today.
🚧 Ongoing
Staff are hard at work updating our docs. If you see anything confusing or out-of-date, please send some feedback!
🌱 Upcoming
Nothing to report here today.
Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!
Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.
Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

Friday, December 8th, 2023

Fri, 08 Dec 2023 14:08:25 -0500

changes:

🌟 New
On web, we’ve removed the option to delete your account from your primary blog’s settings. Account deletion can still be performed via your account settings.
We’ve rolled out some visual changes in the iOS and Android apps to how reblog information is displayed in post headers. These changes have been live on the web for a while, now it’s in the apps!
In the public API, we’ve added a new field to the Post object, “parent_post_url”, pointing to the reblog’s parent post (often referred to as the “prev” post).
🛠 Fixed
We’ve fixed a bug that was preventing the DuckDuckGo browser on Android phones from being able to copy links to posts.
🚧 Ongoing
Nothing to report here today.
🌱 Upcoming
Check out this prototype we’re working on over in Tumblr Labs called “Communities”!
Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!
Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.
Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

Tuesday, December 5th, 2023

Tue, 05 Dec 2023 12:03:26 -0500

changes:

🌟 New
We’ve added a new blog setting to control who can mention your blog in posts and replies. The options are: everyone (default), no one, just who you’re following, or just your mutuals.
🛠 Fixed
Fixed a bug that was preventing posts with tags from being indexed by search properly when editing them from private to public.
🚧 Ongoing
There’s an issue in the latest version of the iOS app that’s preventing screen readers from being able to read direct message text. We’ll have a fix for this in version 32.6 of the app.
We’re aware of an issue that’s causing the Following feed to abruptly end if you’re following the Radar blog. We’re working on fixing this up as quickly as we can.
🌱 Upcoming
On web, we’re working to move the “Delete account” button from your primary blog’s settings page to the Account settings page, to help prevent people from accidentally deleting their whole account.
Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!
Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.
Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

Friday, December 1st, 2023

Fri, 01 Dec 2023 14:19:26 -0500

changes:

🌟 New
Starting today, Post+ can no longer be enabled on blogs. In case you missed it: Post+ will be going away in January. You can read more here.
The option to pause (and resume) your queue is now available if you’re using the experimental Queue 2.0 options on web.
The options to shuffle, pause, and resume your queue are now available in the iOS app (version 32.3+)
The flow for Blazing a post on iOS has been redesigned to be easier to use (starting in version 32.3 of the iOS app).
When you receive a push notification about a recommended blog, tapping that notification will now take you directly to that blog instead of a little preview of that blog in your “Following” tab.
It’s that time of the year: Tumblr Year in Review 2023 is up! Head over to @fandom to check it out.
🛠 Fixed
Yesterday, there was an issue that caused it to appear like you automatically followed back any blog that followed you (no auto-follow backs actually happened). The follow back was just a display error, and we’ve cleared that up. If you want to become mutuals with that blog that followed you, you’ll have to go click that “Follow” button yourself.
The aforementioned iOS app update to address frequent crashes has been released.
The little notification that shows for folks using an unsupported browser is no longer obscured by the login/sign up footer on the logged out Explore page.
We fixed an issue on web where sometimes in-blog search results would be displayed as unstyled text.
Also on web, we fixed an issue on the “Your tags” tab that caused the location of the tag filter modal to be affected by scroll position. It now displays correctly (in the center of the screen).
🚧 Ongoing
Nothing to report today.
🌱 Upcoming
We’re working to add a new setting to give you more control over who can mention your blog. Stay tuned!
Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!
Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.
Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

Tuesday, November 28th, 2023

Tue, 28 Nov 2023 14:31:38 -0500

changes:

🌟 New
We’ve created a guide to writing a PHP script to access Tumblr, with an example of creating a way to list your mutuals and sort your followed blogs by last posting time. Check it out here.
The flow for Blazing a post on Android has been redesigned to be easier to use.
On web, using an old keyboard shortcut (ALT+C, ALT+R, or ALT+Q) no longer triggers a notification about what the new shortcut is. As a final reminder, the shortcut to create a new post is now just C, while the shortcuts to instantly reblog or queue the post in view are SHIFT+R and SHIFT+Q, respectively.
🛠 Fixed
Dashboard feeds and blogs weren’t showing posts for a little while earlier today, but we’ve fixed the issue. Reach out to Support if you’re still experiencing any trouble.
On web, we fixed an issue where the Explore page would not reload properly after logging in.
On web, we’ve fixed the timestamps on instant messages so that “Today” actually means “Today”, and not “under 24 hours ago”. Alternate description: The timestamps on instant messages no longer perform time travel.
🚧 Ongoing
The iOS app is crashing for some folks (specifically those using older devices). We’ve fixed the issue in an app update, which is currently under review. It’ll be released as soon as we get the green light from Apple.
🌱 Upcoming
Nothing to share here today.
Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!
Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.
Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

Friday, November 24th, 2023

Fri, 24 Nov 2023 12:37:54 -0500

changes:

🌟 New
We’re no longer using the href.li redirection service for links in Tumblr posts.
🛠 Fixed
On web, we’ve fixed a bug where the queue page would always display the UTC publish date on posts, making it seem like some posts were scheduled for one day before or one day later than their actual set publish time.
We’ve fixed an issue with our link preview generator which prevented Etsy links from becoming link blocks in posts.
We’ve fixed a crash on web which could occur when shopping for badges in your blog settings.
Password reset emails were taking a while to send on Wednesday. We’ve patched that up, so you should get them just as quickly as before.
🚧 Ongoing
Nothing to report here today.
🌱 Upcoming
You’ll soon be able to shuffle and pause your queue from the iOS app!
Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!
Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.
Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

Tuesday, November 21st, 2023

Tue, 21 Nov 2023 13:44:11 -0500

changes:

🌟 New
There are a handful of new blog badges in TumblrMart! These ones are focused on some prime bits of Tumblr nostalgia.
We’ve got a new keyboard shortcut on the web: when in your inbox, hit the A key while you’ve got an ask (or submission) in view, and you’ll open the answer form (or edit form for submissions).
We’ve updated the Discord notifications for new mentions of your blog with some more context about the post or reply you’re being mentioned in.
🛠 Fixed
We’re aware that one of the latest version of the iOS app (32.2) was crashing for people still using iOS 15. The very latest version of the app, 32.2.1, releasing today, fixes this crash.
We’ve fixed a bug with the GDPR consent banner on blogs that now prevents it from popping up over and over again after you’ve given consent.
🚧 Ongoing
Nothing to report here today.
🌱 Upcoming
Over in @labs we’ve still got some interesting experiments cooking — here’s the latest on Collections.
Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!
Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.
Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

Friday, November 17th, 2023

Fri, 17 Nov 2023 16:13:38 -0500

changes:

🌟 New
On web, we’ve added a keyboard shortcut for deleting posts. Hit the D key while you’ve got a post in view, and you’ll see the “Are you sure you want to delete this post?” prompt (if it’s a post that you can delete).
Also on web, we added the ability to pause (and resume!) your blog’s queue. The button can be found at the top of your blog’s queue page, along with the rest of your queue settings. One quick note: If you have Queue 2.0 enabled (in Labs), you’ll need to disable it in order to see the pause/resume button.
🛠 Fixed
When using Tumblr in a mobile web browser, blog mention suggestions now fill the full width of the dropdown.
🚧 Ongoing
Nothing to mention here today.
🌱 Upcoming
We’re working to fix a longstanding issue that prevents folks from liking posts on blogs using custom domains.
Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!
Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.
Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

Tuesday, November 14th, 2023

Tue, 14 Nov 2023 14:46:12 -0500

changes:

🌟 New
In the latest iOS app, Activity will now display a follower relationship if one exists and clear out highlighted new items after navigating away.
In the latest iOS app, the default color palette will now match iOS’s light or dark mode when logging in or signing up.
🛠 Fixed
We found a few instances where filtered tags were not preventing some posts from appearing. This has been corrected and filtered tags will now work on all posts.
We fixed a few visual glitches when searching for Audio while writing or editing a post on the web.
🚧 Ongoing
We’re aware of an issue preventing refunds in some cases and fixing that is a top priority. If you requested a refund and do not see the credit on your statement within 10 business days, please contact Support!
We’re aware of an issue in the iOS app where the lightbox does not load the largest version of the image. We’re working on a fix for this now.
🌱 Upcoming
Nothing to report here today.
Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!
Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.
Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!