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Support for home products
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General product use
Questions about product installation, configuration and troubleshooting errors
Virus removal
Questions about removing malware, ransomware, and decrypting files
Help with purchasing and activation
Help from our partners
Contact the Kaspersky partner you purchased your license from DigitalRiver for information about the following:
- How to purchase a product;
- Available payment methods;
- Find out about discounts;
- Payment was successful but the activation code didn’t arrive;
- How to get a refund;
- What to do if I didn’t receive my order;
- How to find out my order status.
Useful resources in the Knowledge Base
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Contact support
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CHAT WITH AN EXPERTMon. – Fri. 8am – 5.30pm
Convenient for solving simple issues
Submit a requestOnline requests are accepted around the clock
Convenient for solving non-urgent and complex issues
CALL SUPPORTMon. – Fri. 8am – 5.30pm
Convenient for solving urgent issues
Help with general product use
Popular questions:
- I forgot my password. What should I do?
- I've lost my activation code. How can I recover it?
- Where to download and how to install the application?
- Installation stops with an error
Search the knowledge base
Useful resources in the Knowledge Base
Contact support
Please read the Support Service Terms and Conditions before contacting support.
CHAT WITH AN EXPERTMon. – Fri. 8am – 5.30pm
Convenient for solving simple issues
Submit a requestOnline requests are accepted around the clock
Convenient for solving non-urgent and complex issues
CALL SUPPORTMon. – Fri. 8am – 5.30pm
Convenient for solving urgent issues
HELP REMOVING VIRUSES AND RANSOMWARE
Useful resources in the Knowledge Base
- How to protect your PC against file-encrypting ransomware
- Kaspersky Virus Removal Tool (Windows)
- Kaspersky Rescue Disk (Windows)
- Disinfection tools
Decrypt a file
Download a free tool for decrypting files
SELECT A TOOLSearch the knowledge base
Contact support
Please read the Support Service Terms and Conditions before contacting support.
CHAT WITH AN EXPERTMon. – Fri. 8am – 5.30pm
Convenient for solving simple issues
Submit a requestOnline requests are accepted around the clock
Convenient for solving non-urgent and complex issues
CALL SUPPORTMon. – Fri. 8am – 5.30pm
Convenient for solving urgent issues
CALL SUPPORT
0203 549 3495 - select Option 2
When calling from a landline, calls are charged at your National rate. It depends on your mobile network.
Mon. – Fri. 8am – 5.30pm
Support language: English
Useful tips
Before calling
Please have the following information ready:
- Activation code: can be found in the email you received from the online store, or in the Quick Start Guide included in the boxed version of the product. You can also find your activation code in your My Kaspersky account if you added it previously.
- Or key: can be found in the product itself, in the window containing the license information.
- Your device's specifications: the type (desktop computer, laptop, mobile device, etc), brand, model, processor, volume of RAM and main memory, any peripheral devices connected to it.
- Operating system information: type, version number, localization language.
- Information about your Kaspersky application: the application version number and the version number of its components.
- Information about applications made by other companies installed on, or recently removed from, the device.
During the call
- Remember that the support engineer cannot see your device. He will take his decision based on the information you give him during your conversation. The engineer may not know information that you consider obvious. Therefore, please describe your issue in as much depth as possible: when it occurred, what preceded it, and what measures were taken to eliminate it. Try not to miss even the smallest detail.
- Please be aware that not all issues can be resolved over the phone. We may need time to prepare a comprehensive response, along with additional technical information you may be unable to provide.
General recommendations
- Before contacting technical support, visit our Knowledge Base. Your problem may already have been solved.
- Make sure you have the device on which the issue occurred readily to hand. This will save time.
- If you don’t currently have a Kaspersky product, the support engineer will help you choose one.
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