1. Reproduce the issue so that the error message appears on the screen or open a requested window.
2. Use the built-in Snipping Tool to take a screenshot. For a guide on using the Snipping Tool, see the article on the Microsoft support site. 

1. Press the Print Screen button on the keyboard (usually, this button can be found next to F12).

• On some keyboards, the button name may be shortened to Prt Sc or Prt Scr Sys Rq.

2. If there is no Print Screen button on your keyboard, use the on-screen keyboard. See the guide on using an On-Screen keyboard at the Microsoft support site.

3. Run the Paint graphic editor. For a guide on using Paint, see Microsoft support site.
4. In the Paint window, select Edit →Paste or press the combination Ctrl + V on the keyboard.

5. In the File menu, select Save as.
6. Type the name for the file and save it in the JPG format (it requires less disk space than the default BMP format).

To take a screenshot of the whole screen:

1. Reproduce the issue so that the error message appears on the screen.
2. Press the combination cmd (⌘) + shift + 3 on the keyboard.
3. The image will be automatically saved to Desktop. The file will be created in the .png format and saved under the unique name (Screen shot [date] at [time].png.

To take a screenshot of a specific menu:

1. Press the combination cmd (⌘) + shift + 4 + Space bar on the keyboard. Move the camera pointer over the menu and press the mouse button.
2. The image will be automatically saved to Desktop. The file will be created in the .png format and saved under the unique name (Screen shot [date] at [time].png.

1. Reproduce the issue so that the error message appears on the screen.
2. Simultaneously press the volume down button and the Lock button.

The images you have taken will be available in Gallery.

If this method did not work, please contact the technical support of your device.

1. Reproduce the issue so that the error message appears on the screen.
2. Press the Home button and the Lock button simultaneously.

The images you have taken will be available in Photos.