Resolved -
Full resolution of this issue will require continued communication with our 3rd party partner. As we continue to work with them, we will provide updates on this issue via the SMS section within the Management dashboard. Please see that section of your dashboard for continued updates.
Dec 19, 14:06 PST
Identified -
We’ve identified the issue in a 3rd Party Service provider that our SMS system depends on. We’re actively working with that service provider to resolve the issue as quickly as possible, and will provide updates as progress is made.
Dec 18, 14:39 PST
Update -
We are continuing to investigate this issue.
Dec 18, 13:54 PST
Update -
We are continuing to investigate this issue.
Dec 18, 13:26 PST
Investigating -
We are currently experiencing an issue affecting SMS delivery for our USA-based clients.
Dec 18, 12:58 PST