Active Incident

Updated a few seconds ago

Some customers are experiencing issues with our Order Processing on Paddle Classic.Operational

Incident Status

Operational

Components

Order Processing


February 23, 2024 10:19PM UTC
[Monitoring] Our Engineers have identified the root cause and applied a fix. The affected backlog has also been cleared. We will keep monitoring and post further updates if needed.

February 23, 2024 10:06PM UTC
[Investigating] Our engineers are currently investigating an issue with our Order Processing on Paddle Classic. We will post more details of what's gone wrong, along with the steps we've taken to resolve the issue once our engineers have found the cause and restored our usual service.
Paddle Billing: Checkout and order processing issuesOperational

Incident Status

Operational

Components

Checkout, Paddle API, Webhooks & Alerts, Outbound Email, Order Processing, Buyer Support


February 23, 2024 11:50AM UTC
[Monitoring] Today between 11:02 AM and 11:15 AM GMT, we experienced an incident which prevented the checkout from loading and which caused a delay in order processing for Paddle Billing. Our engineers quickly located the root cause of the problem and deployed a fix. All impacted services are operational, and we continue monitoring the performance of the platform. This issue impacted around 100 Paddle Billing checkouts. Once the fix was in place, our checkout was back online and the backlog was immediately processed. We apologise for this delay to our service. Please reach out to [email protected] if you have any concerns or questions.

Checkout




Operational

Paddle API




Operational

Seller Dashboard




Operational

Webhooks & Alerts




Operational

Outbound Email




Operational

Order Processing




Operational

License Delivery




Operational

SDK API




Operational

Customer Support




Operational

Buyer Support




Operational

Paddle.com




Operational

Developer Documentation




Operational

Metrics

Checkout Load Time

307.61ms




Checkout Load Time

322.14ms




Checkout Load Time

303.10ms




External Services

Cloudflare

Mailgun

Paypal

Postmark

History (Last 7 days)

Paddle Billing: Some customers might have experienced issues with DiscountsOperational

Incident Status

Operational


Components

Checkout, Paddle API, Seller Dashboard, Order Processing




February 20, 2024 3:35PM UTC
[Resolved] No further issues have occurred with regards to the Discounts, and this issue is now closed. Our Engineers have taken action to prevent this from re-occurring going forward. Please contact Support on [email protected] or via the in-app Support Chat if you have any further questions or concerns.

February 19, 2024 10:26AM UTC
[Monitoring] A component of our service experienced issues and did not reliably stay online. This meant that a number of request to our Discounts service will have failed, although some will still have been successful. This issue took place between 9:02am - 9:58am UTC, when a fix was deployed and resolved the issue. We will keep monitoring the Discount service to ensure the fix was effective. We apologise for this disruption to our service. Please direct any questions you may have to Support.
Some customers using ad-blockers are experiencing issues loading the Paddle Classic checkoutDegraded Performance

Incident Status

Degraded Performance


Components

Checkout




February 20, 2024 2:59PM UTC
[Resolved] After a period of monitoring, we can confirm that the issue is fully resolved. With this, the incident is closed.

February 16, 2024 7:01PM UTC
[Monitoring] Our engineering team introduced a fix. We will keep monitoring while we work on reverting the change in the EasyList adblock list.

February 16, 2024 5:33PM UTC
[Identified] Users with adblockers installed in their web browser might not be able to open the Paddle Classic checkout because of a recent change made by a contributor in the EasyList adblock filter list.
Checkout and order processing issues with Paddle ClassicOperational

Incident Status

Operational


Components

Checkout, Order Processing




February 20, 2024 2:57PM UTC
[Resolved] After a period of monitoring, we can confirm that the issue is fully resolved. With this, the incident is closed. Below you can find a summary of what happened and the steps we've taken to resolve the incident. On February 19th, 2024 between 2:44 PM GMT and 3:00 PM GMT, we had an issue in our Paddle Classic order processing system. The issue caused the passthrough value to not be included if one was passed into the checkout as well as longer processing times for orders. Our engineers resolved the issue at 3:00 PM GMT. By 4:20 PM GMT, we successfully processed the backlog of impacted orders, restoring our service to its normal operational speed. Please bear in mind that even though the order was processed successfully, the passthrough value was not included if it was passed into the checkout. Please reach out to support via [email protected] if you have any questions or concerns.

February 19, 2024 4:43PM UTC
[Resolved] Orders are being processed as normal, and the issue is now resolved. Please reach out to our Support team at [email protected] if you have any questions or concerns.

February 19, 2024 3:13PM UTC
[Identified] Our Engineers have been able to recover full functionality of the checkouts, and these are now working as normal. We will update again once the cause of the order processing issues have been identified.

February 19, 2024 3:11PM UTC
[Identified] We are seeing an issue which is causing some checkouts to not work properly, and delayed order processing. Our Engineers are working to identify the cause of the issues, and further details will be posted here as soon as we know more. Please contact Support with any questions or concerns. Thank you!