All Systems Operational
Uptime over the past 90 days. View historical uptime.
Data Collection Operational
90 days ago
100.0 % uptime
Today
App Operational
90 days ago
99.98 % uptime
Today
Heap Connect Operational
90 days ago
99.96 % uptime
Today
Integrations - Sources ? Operational
90 days ago
100.0 % uptime
Today
Integrations - Destinations ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Alerts Operational
90 days ago
100.0 % uptime
Today
AWS (us-east-1) Operational
EC2 Operational
ECS Operational
SQS Operational
S3 Operational
EMR Operational
Cloudfront Operational
Session Replay Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 16, 2024

No incidents reported today.

Mar 15, 2024
Heap Connect Sync Delays
Resolved - This incident has been resolved.
Mar 15, 11:54 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 08:09 PDT
Identified - The issue has been identified and a fix is being implemented.
Mar 15, 07:26 PDT
Investigating - We are currently experiencing delays for Connect Syncs. All environments appear to be affected.

Our engineering team is currently working to identify a root cause and implement a solution.

We will post an update in 30 minutes.
Mar 15, 07:13 PDT
Mar 14, 2024

No incidents reported.

Mar 13, 2024
Heap Connect Sync Delays
Resolved - This incident has been resolved.
Mar 13, 13:20 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 09:05 PDT
Identified - The issue has been identified and a fix is being implemented.
Mar 13, 08:46 PDT
Investigating - We are currently experiencing delays for Connect Syncs. All environments appear to be affected.

Our engineering team is currently working to identify a root cause and implement a solution.

We will post an update in 30 minutes.
Mar 13, 08:30 PDT
Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024
Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Mar 10, 18:48 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 17:00 PDT
Scheduled - We will be continuing some maintenance on our networking infrastructure, we expect there will be brief and intermittent interruptions to the App and some latency in data appearing in the UI or through integrations.

Data ingestion will not be impacted.
Mar 5, 15:14 PST
Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024
Temporary Data Latency
Resolved - Data latency has recovered. Data in reports and live view is now readily available. This issue is resolved.
Mar 5, 10:16 PST
Monitoring - A fix has been implemented and data latency is recovering. We will continue to monitor and post another update in the next 24 hours.
Mar 4, 14:32 PST
Update - We are continuing to investigate this issue. We will share another update in two hours.
Mar 4, 12:39 PST
Update - We are continuing to investigate this issue. We'll be posting another update in two hours.
Mar 4, 10:23 PST
Investigating - We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Mar 4, 09:20 PST
Mar 4, 2024
Mar 3, 2024

No incidents reported.

Mar 2, 2024

No incidents reported.

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