All Systems Operational
Aircall Apps Operational
Aircall Workspace App Operational
Aircall Desktop App (Legacy) Operational
Aircall Mobile App Operational
Keypad & Call Controls Operational
People (Contacts) Operational
History & To-do Operational
Preferences Configuration Operational
Agent Status Operational
Aircall Dashboard Operational
Call Routing Operational
Call Queuing Operational
Analytics Operational
Live Monitoring Operational
Numbers Purchase, Porting and Compliance Operational
Users & Teams Operational
Conversation Center Operational
Call Recording Operational
Call Transcriptions Operational
Trackers Operational
Call Settings Operational
My Company (Account Management) Operational
Network Operational
Inbound Calls Operational
Outbound Calls Operational
Inbound Messaging (SMS/MMS) Operational
Outbound Messaging (SMS/MMS) Operational
Integrations & APIs Operational
API & Webhooks Operational
Integration Marketplace Operational
CTI & Click to Call Operational
Hubspot Integration Operational
Salesforce Integration Operational
Zendesk Integration Operational
Other Integrations Operational
Websites Operational
Aircall.io Website Operational
Aircall Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Aircall has a scheduled maintenance window beginning on Saturday, March 22nd at 3:00AM UTC. During this time, our team will be performing maintenance on the Live Monitoring database as part of our ongoing commitment to improving the reliability and performance of our platform.

We do not anticipate any user impact; however, there may be brief periods of delayed data refresh in the Aircall Dashboard. We are doing everything possible to minimize any disruption.

To ensure smooth functionality, we recommend refreshing your Aircall Dashboard after the maintenance is complete.

The maintenance will be carried out with the following schedule:
3:00AM - 5:00AM UTC
2:00PM - 4:00PM Sydney (AEDT)
3:00AM - 5:00AM London (GMT)
11:00PM - 1:00AM New York (EST)

Posted on Mar 14, 2025 - 19:08 UTC
Past Incidents
Mar 18, 2025

No incidents reported today.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025
Resolved - No further issues have been observed for more than 2 hours. The system is operating normally.
Mar 11, 16:50 UTC
Update - Our provider continues to work on the system's stabilization.

We will continue to monitor the system performance until full resolution is confirmed.

Mar 11, 13:30 UTC
Monitoring - Our provider implemented a mitigation measure, and no further issues are expected.

We will continue to monitor the system performance until full resolution is confirmed.

Mar 11, 11:31 UTC
Investigating - We have identified an issue caused by one of our providers that is causing sporadic cases of Agents maintaining the "In Call" status after a call ends.

We will provide further details as soon as they become available.

Mar 11, 11:14 UTC
Resolved - This situation has been resolved.
Mar 11, 15:21 UTC
Monitoring - We are observing successful messages, and we will continue monitoring the system until full resolution is confirmed.
Mar 11, 14:24 UTC
Investigating - We are currently investigating reports of undelivered SMS when using French numbers.
Mar 11, 13:56 UTC
Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

Mar 5, 2025

No incidents reported.

Mar 4, 2025

No incidents reported.