Last 100 customer ratings

Smile 85

84% said great!

Flatline 35

6 said just OK

Frown 35

10 said not so good

Shopify Customer Support
Happiness Report

How we measure customer happiness

After every interaction with our support team, a customer is asked to rate the experience by clicking one of three ratings: “It was great” (happy face), “It was OK” (flat-line face), or “It wasn’t good” (frown face). Here's what the choices look like on the ticket.

This is how we get better

We study these ratings to help us improve. Every customer interaction is an opportunity to get better. The ultimate goal is 100% happiness.

Full transparency and accountability

We’ve made these ratings public so everyone knows how we’re doing. We want to be held to the highest possible standards for customer service. Full transparency keeps us honest.

The team that makes our customers happy

0

Vinay Punwani

0

Daniel O'Neill

0

Kerwin Alvia

0

Megan McGuinness

0

Jim Hamilton

0

Trish Catizzone

0

Sundance Nagrial

0

Chrissy Sztainert

0

Drew Iriah

0

Leah Bott

0

Steph Segaric

0

Nathan Vanschaik

0

Micheal Machek

0

Trishelle Esposito

0

Dave Grobbo

0

Janette Kwan

0

Sam Barnes

0

Erin Van Vonderen

0

Jeff Haga

0

Lisa Nguyen

0

Samantha Chizanga

0

Davis Webster

0

Darragh O'Connor

0

Jason Korkidakis

0

Barbara Szabo

0

Gar Dempsey

0

Mark Connolly

0

Eoin Bishop

0

Clare O' Brien

0

Darragh Mullooly

0

Pia Cas

0

Diana Stephens

0

Tracy Hands

0

Jorge Morales

0

Terri-Lynn Woodhouse

0

Veronica Crookall

The last 100 customer support ratings.
Last rating less than a minute ago.

smile smile smile smile smile smile smile smile frown smile smile flatline smile smile flatline smile smile smile smile smile smile smile smile frown flatline smile smile flatline smile smile flatline smile smile smile frown frown smile smile smile smile smile frown frown frown smile smile smile smile frown smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile frown smile smile smile smile smile smile smile smile smile smile smile smile smile smile frown smile smile smile smile smile smile smile smile smile smile smile smile flatline smile smile smile smile smile

We strive for happiness — not satisfaction.

The customer service industry is obsessed with “customer satisfaction”. We believe that’s too low a bar. Satisfaction is not a measure of success — it’s just enough to get by. We want our customers to be happy. Happiness is success. Happiness is our goal.