Real-time chat allows your team to resolve support requests in a quick conversation — instead of a drawn-out email exchange. Some Olark users have seen resolution times drop from hours to minutes, and with automated messages and canned responses, you can answer common questions in seconds.
Olark's post-chat survey invites customers to rate their experience, so you can quickly see how happy they are with your customer service.
Live chat made it easy for our customers to reach a member of our customer experience team and significantly cut down on our email and phone cases.
Customer Experience
Team Member,
HOMAGE
Help Scout is a shared platform that allows you to help more customers, lower email volume, and create help center portals.
Groove is a simple helpdesk that lets you collaborate on customer emails, social media posts, live chats and calls.
With our JSD integration you can open a ticket directly from a chat, then manage the issue all the way to resolution.
