ट्वीट

	Virgin Media @virginmedia	2 मि॰
	इनको जवाब दे रहे हैं @deebo_dan Thanks for the prompt reply. Please try our Web Chat team here in Social Media and I know they'd really want to help out. If you'd like to give this a go, please feel free to click the link virg.in/smwc . Available from 9:00 AM - 8:00 PM. Keep us posted. ^ECV
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	Virgin Media @virginmedia	7 मि॰
	इनको जवाब दे रहे हैं @Mattreggae I'm sorry you feel this way Matt, I can assure you we do value all our customers. Your father can raise this with Royal Mail and they will investigate this is you believe this was damaged in transit. ^LC
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	Virgin Media @virginmedia	7 मि॰
	इनको जवाब दे रहे हैं @vickyquinn77 I do apologise. It would be worth posting about this on our forums virg.in/VMforums, I'm sure the team will be able to assist further from there ^EC
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	Virgin Media @virginmedia	13 मि॰
	इनको जवाब दे रहे हैं @ClassicSoulDJ OK, this is a standard security question we would ask if you are unable to quote the characters from the memorable word on your account. We only use the sort code as an additional security question as is individual to your bank branch rather than your ... virginmedia.response.lithium.com/portal/convers…
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	Virgin Media @virginmedia	16 मि॰
	इनको जवाब दे रहे हैं @DarrenPope73 I am sorry to hear you've not had a great experience. This certainly isn’t the type of service we expect our customers to receive. Hopefully we will be in touch soon with good news. ^JJ
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	Virgin Media @virginmedia	17 मि॰
	इनको जवाब दे रहे हैं @chrisrogan All our new customer deals include a welcome discount which by extension, you would have received when you joined us. Existing customer offers are always changing so you’re welcome to give us a ring any time to perform another package review. Try this ... virginmedia.response.lithium.com/portal/convers…
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	Virgin Media @virginmedia	21 मि॰
	इनको जवाब दे रहे हैं @DarrenPope73 Thank you for keeping in touch, Darren. Sorry to hear that. You’re welcome to give us a ring on this number: 08001831234 to perform a package review. I'm sure the team would be able to find a much better option and ensure you’re on the best price available to you. ^JJ
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	Virgin Media @virginmedia	23 मि॰
	इनको जवाब दे रहे हैं @Mattreggae I'm sorry to hear this Matt, our repair centre would validate the warranty based on the condition of the handset and packaging when it arrives in our repair centre. As the phone was not damaged as the handset was sent in, your father would need to rais... virginmedia.response.lithium.com/portal/convers…
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	Virgin Media @virginmedia	26 मि॰
	इनको जवाब दे रहे हैं @chrisrogan If you don't mind, would you be able to expand on what happened on the call? ^JJ
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	Virgin Media @virginmedia	28 मि॰
	इनको जवाब दे रहे हैं @NandiniMackay My apologies for this. Our lines are busier than normal. One of the team will answer asap. ^JJ
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	Virgin Media @virginmedia	28 मि॰
	इनको जवाब दे रहे हैं @littlesimo10 I'm sorry you are having trouble with this. Did they ask any further questions or did they state they weren't able to access your account? ^LC
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	Virgin Media @virginmedia	29 मि॰
	इनको जवाब दे रहे हैं @start_daryl I'm sorry you are unhappy Daryl. To get this resolved, you will need to follow our complaints code of practice in the links provided. ^LC
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	Virgin Media @virginmedia	33 मि॰
	इनको जवाब दे रहे हैं @littlesimo10 Sorry to see this Paul, did the team ask any other alternative questions? ^LC
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	Virgin Media @virginmedia	35 मि॰
	इनको जवाब दे रहे हैं @DeejayEnforcer Hi there, I'm very sorry to hear about this and for any upset this has caused you and your family. Are you free for a webchat with us so we can take a look into this further for you and see what we can do to help? ^LC
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	Virgin Media @virginmedia	37 मि॰
	इनको जवाब दे रहे हैं @Mattreggae Hi Matt, very sorry to hear this has happened Matt. Did the team advise what damage had occurred to the phone? ^LC
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	Virgin Media @virginmedia	38 मि॰
	इनको जवाब दे रहे हैं @littlesimo10 I can certainly understand the frustration this has caused. This is not the experience we would want or expect for you. If you text the number advised, the team will be more than happy to help with both queries. ^LC
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	Virgin Media @virginmedia	42 मि॰
	इनको जवाब दे रहे हैं @marktucks All information about this can be found on there. ^LC
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	Virgin Media @virginmedia	42 मि॰
	इनको जवाब दे रहे हैं @ClassicSoulDJ Thanks for the reply. We are wanting to help with this and have asked if you called us or you received a call. ^GT
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	Virgin Media @virginmedia	46 मि॰
	इनको जवाब दे रहे हैं @Catfinkle I'm sorry for any inconvenience this has caused. We always aim to get any fault fixed as soon as possible. Hopefully we can get this sorted through our webchat as soon as you're available. ^JJ
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	Virgin Media @virginmedia	51 मि॰
	इनको जवाब दे रहे हैं @JKTaylor95 Thank you for keeping in touch, Jake. Have you done any these troubleshooting steps in this link: virginmedia.com/help/virgin-me…? Let me know so we can move to the next step. ^JJ
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