|
Transport for London
@
TfL
London, England
|
|
👋 Welcome to our official feed about the Capital’s transport network. instagram.com/transportforlo…
|
|
|
76,755
Tweetanna
|
180
Á Leanúint
|
2,387,535
Leantóirí
|
| Tweetanna |
|
|
Transport for London
@TfL
|
32 nóim |
|
Hi Tom, what line are you using and where are you at the minute? Thanks, Tariq
|
||
|
||
|
|
Transport for London
@TfL
|
47 nóim |
|
Hi Pasa, I'm sorry that you are trouble attaching the video footage. If it's not too much trouble, please emails all details to us at [email protected]. Thanks, Tariq
|
||
|
|
||
|
|
Transport for London
@TfL
|
3 u |
|
:
|
||
|
|
||
|
|
Transport for London
@TfL
|
3 u |
|
Hi Marcus, I'm sorry for the disruption to your journey. This was due to a fault with the train - hope you've continued your journey okay. Thanks, Dan
|
||
|
|
||
|
|
Transport for London
@TfL
|
3 u |
|
Hi. 10 days is the maximum but you should hear back with a few days. If you top up in the meantime it won't affect the amount you'll be refunded. Best wishes, Tom
|
||
|
|
||
|
|
Transport for London
@TfL
|
3 u |
|
Hi. Please select National Rail for your mode of travel in this instance. Cheers, Tom
|
||
|
|
||
|
|
Transport for London
@TfL
|
4 u |
|
Hi. Sorry for your charging issue. If you're unable to sort this via your account, please contact us and we'll get this refunded here: bit.ly/2jUwR8W
Thanks, Tom
|
||
|
|
||
|
|
Transport for London
@TfL
|
4 u |
|
Hi Mike, sorry for the lack of train information on the platform. We're aware and it's currently being worked - we'll share when we have more information. Thanks, Dan
|
||
|
|
||
|
|
Transport for London
@TfL
|
4 u |
|
Hi Jenn, your best option is to get a new card and start from scratch - registered cards are not transferrable. Thanks, Dan
|
||
|
|
||
|
|
Transport for London
@TfL
|
4 u |
|
Please also note to sign into your online account via Internet Explorer or Mozilla Firefox on a laptop or desktop PC.
Many thanks, Peter (2/2)
|
||
|
|
||
|
|
Transport for London
@TfL
|
4 u |
|
Hi there
Thanks for contacting us, I hope you've been able to receive a password reset.
If not, my colleagues in the Oyster team can help. The team is open daily 8am to 8pm, please use option 2 then option 5.
(1/2)
|
||
|
|
||
|
|
Transport for London
@TfL
|
4 u |
|
Hi Polly. A one way system is in place to manage overcrowding, due to escalator refurbishment works. The works are ongoing until July 2020, and the station are continually monitoring the situation with the current one way system. Sorry for the disruption.
Many thanks, Tom.
|
||
|
|
||
|
|
Transport for London
@TfL
|
5 u |
|
Hi Mia, agreed, that's not a good look. Thanks for making us aware of this, I'll pass this on to the Area Manager for Gants Hill station. Hopefully we'll get this sorted ASAP. Have a great day. Thanks, Morpheus
|
||
|
|
||
|
|
Transport for London
@TfL
|
6 u |
|
Hi Kirsty, Witham is outside the TfL ticket area. You'll need a rail ticket including a Travelcard to cover both the train and Underground journeys. @nationalrailenq should be able to assist you with the fare. Thanks, Dan
|
||
|
|
||
|
|
Transport for London
@TfL
|
6 u |
|
Hi Catherine. Thanks for confirming that. @TLRailUK can now see this tweet and will be able to advise as they manage the rail station at Elephant & Castle. Thanks, Tom.
|
||
|
|
||
|
|
Transport for London
@TfL
|
7 u |
|
Hi Kat.. Sorry for your issue. If you register you can apply for certain refunds online contactless.tfl.gov.uk
Alternatively, please log this with our Contactless team who can help here: bit.ly/2gbOgZR
Many thanks,
Tom
|
||
|
|
||
|
|
Transport for London
@TfL
|
7 u |
|
Hi Naida. Sorry for the failed transaction. Usually, these payments will automatically refund within a week.
If there continues to be an issue, & the transaction was at one of our stations, please contact us via bit.ly/2jUwR8W for further assistance.
Many thanks,
Tom
|
||
|
|
||
|
|
Transport for London
@TfL
|
8 u |
|
Hi. Sorry for the delay in replying. We do not have an exact date for this yet, but it will be at some point later on in this year. Thanks, Tom.
|
||
|
|
||
|
|
Transport for London
@TfL
|
8 u |
|
Hi Darren. Stanmore station (HA7 4PD) is a 10 minute drive from the M1 (J4.) The Jubilee line travels directly from Stanmore into Bond Street and Green Park, and the station has a large car park. Many thanks, Tom.
|
||
|
|
||
|
|
Transport for London
@TfL
|
8 u |
|
Hi Sue. Dogs are allowed on board Thames Clipper services, but please make sure they are on a lead. Best wishes, Tom
|
||
|
|
||