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@
airfrance
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#FranceisintheAir! Stay connected for our latest news! At your service 24/7 (Personal info by DM only on @AirFranceFR from April 12th to 15th )
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198,702
Tweets
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13,218
Following
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337,553
Followers
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Air France
@airfrance
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5m |
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Hello Samir,
Thank you for contacting us. Upon checking, we noticed that you have been rebooked. We highly recommend you to delete your tweet as it contains personal details.
Let us know via DM if you still need assistance.
Thank you!
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Air France
@airfrance
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52m |
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Hello Sarah,
We were unable to retrieve your booking . We recommend to contact JetAirways as the booking were issued by them. Also we highly recommend you to delete the tweet containing your details for security reasons. Your understanding is highly appreciated.
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Air France
@airfrance
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1h |
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Hi Prakash
We regret we were not able to reply in a timely manner.
Kindly send us a DM with further details, so we can look into your request and assist you accordingly.
Thank you!
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Air France
@airfrance
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1h |
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Hi Rohit K, we are sorry to read your flight is cancelled. If your booking was made with Air France directly, please provide us with your booking reference? We will look into it. Thank you
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Air France
@airfrance
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2h |
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Hello Sherrylyn,
Thank you for reaching out to us. Can you please DM us the booking reference so we can see what we can do on our side.
Thank you!
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Air France
@airfrance
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2h |
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Hello Anna, thank you for your tweet.
Thank you for reaching out to us. Can you please DM us your booking reference so we can assist you accordingly? Thank you
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Air France
@airfrance
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3h |
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Hello,
We regret to hear about your flight cancellation. We kindly ask you open a claim via this link bit.ly/2nSuSmm . The customer care team will investigate your journey and address any issues that you may have encountered.
Thanks!
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Air France
@airfrance
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4h |
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Bonjour, nous regrettons cette réponse tardive due à un très grand nombre de sollicitations sur les Médias Sociaux. Avez-vous pu obtenir une assistance ?
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Air France
@airfrance
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5h |
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Merci pour votre retour. Pouvez vous malgré tout nous communiquer en privé votre référence de réservation ? Merci à vous.
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Air France
@airfrance
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5h |
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Bonjour, nous regrettons que vous n'ayez pu profiter pleinement du confort et divertissement à bord de notre vol. Pouvez vous nous communiquer la référence de votre réservation en DM ? Merci à vous.
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Air France
@airfrance
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5h |
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Hola Dani, gracias por contactar con nosotros nuevamente y lamentamos las demoras. Vemos una reserva asociada a su nombre bajo la reserva WS4FPA, con los asientos
BCNAMS 11A
AMSPVG 20AN
CDGBCN 19FN
Cuentanos, ¿qué asientos deseabas tomar?
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Air France
@airfrance
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6h |
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Hello @gginesta . We would be happy to take a look at the situation. Please send us the details via DM and we will look into this.
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Air France
@airfrance
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6h |
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Hello @LeeGrint3 . We'd be happy to take a look but due to security concerns we kindly ask that you send us your request via DM.
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Air France
@airfrance
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7h |
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@CheersfromQ Hello Quyen, if you lost your item in a flight that landed in Paris, please create a lost item listing. If you haven't submitted yet, please proceed via this link bit.ly/2t5Rumb. You will be contacted directly once your items are found. Thank you.
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Air France
@airfrance
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10h |
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Hello @Dr_Robert_Mason, we received your query and replied via Direct Message. Please check for further details. Best regards.
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Air France
@airfrance
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11h |
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Hello Pedro, thank you for contacting us. We would like to assist you and send a new password. We advise that you send us a DM as we are going to ask for personal details in connection with your Flying Blue account. We look forward to your message via DM.
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Air France
@airfrance
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12h |
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would like to inform you that we have already responded to your direct message so kindly look into it and we will continue to provide assistance there. Thank you. 2/2
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Air France
@airfrance
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12h |
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Hello Ravi, and thank you for the message. For security and privacy reasons, we kindly advise you to please edit or delete your tweet as it may contain personal or private information including reference numbers. Do know that we value your private details. Meanwhile, we 1/2
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Air France
@airfrance
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18h |
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@ptroncosoruiz More information about our Special Meals can be found through this link: bit.ly/1CGnl0m. Do let us know if our further assistance is still required, we remain available. 2/2
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Air France
@airfrance
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18h |
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@ptroncosoruiz We understand the frustration caused by this event, Patricio. Please be kindly advised that, you can request a Special meal on all our intercontinental flights. However, there are meals that are subject to availability depending on your route. 1/2
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