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Canon UK and Ireland
@
CanonUKandIE
Reigate, Surrey, UK
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Welcome to the official page for Canon UK & Ireland #liveforthestory. We're here Mon-Fri 9-5. Business: @CanonBusinessUK Pro Print: @CanonProPrintUK
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31,405
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581
நீங்கள் பின்தொடர்வோர்
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67,028
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Canon UK and Ireland
@CanonUKandIE
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58 நிமிட |
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Whether you're getting to grips with a new camera or want to advance your knowledge, our Photo Companion app is packed with tips and tricks. Find out more here: bit.ly/2WJ57aw pic.twitter.com/1g3ZSEN6Ic
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Canon UK and Ireland
@CanonUKandIE
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4 மணிநேரம் |
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Sometimes, one image isn't enough! Read about Canon Ambassador @DavidNoton's latest project where he used the EOS R to create stunning landscapes, each one made up of around 21 different shots. bit.ly/2WLizuD
Image © David Noton Photography pic.twitter.com/WijLoN8Lmf
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Canon UK and Ireland
@CanonUKandIE
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6 மணிநேரம் |
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... send us the reference numbers for the claims you'll have received by email after submitting the claim, via the link below, so we can check on the current status of the claims? Thanks 2/2 twitter.com/messages/compo…
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Canon UK and Ireland
@CanonUKandIE
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6 மணிநேரம் |
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Have you submitted the claim form for the cashback(s)? They're separate forms and the one for the EOS M50 is here: …2018-uk-cashback.sales-promotions.com/?country_promo…) and the form to claim cashback on the adapter is here: …lens-virtual-kit.sales-promotions.com/?country_promo…? If you have submitted the forms, can you... 1/2
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Canon UK and Ireland
@CanonUKandIE
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6 மணிநேரம் |
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Hi Steve, have you submitted a claim already and looking to find out the current status or submit a claim for the cashback? If you would like to submit a claim, can you confirm the product you purchased, the date you bought it and which retailer you bought it from? Thanks.
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Canon UK and Ireland
@CanonUKandIE
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8 மணிநேரம் |
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No problem. You may already have seen it but you can download PDF manuals for the camera and software on the EOS 70D support page here: canon.co.uk/support/consum…. It's also worth checking the camera has the latest firmware, which you can find, along with instructions, there too.
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Canon UK and Ireland
@CanonUKandIE
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9 மணிநேரம் |
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Hi, can you let us know when you last had an email from the team? If you log in with the username and password that was emailed to you after you submitted the claim, can you advise of the current status showing there? Thanks.
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Canon UK and Ireland
@CanonUKandIE
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9 மணிநேரம் |
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No problem, if you do continue to have problems, please send us a message (link below) so we can suggest a few additional steps/things to check. twitter.com/messages/compo…
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Canon UK and Ireland
@CanonUKandIE
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10 மணிநேரம் |
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... have an alternative card, can you back up the contents of the card you use to a computer and follow the same instructions to see if this helps. 2/2
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Canon UK and Ireland
@CanonUKandIE
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10 மணிநேரம் |
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If you have an alternative memory card where the contents have been safely copied to a computer, can you carry out a low level format of the card in camera (instructions on page 138 of the user manual: gdlp01.c-wss.com/gds/0/03000185…) and then try again. If you don't... 1/2
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Canon UK and Ireland
@CanonUKandIE
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10 மணிநேரம் |
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... was cut off on the additional upload and we're unable to see any activity since this date. Can you send us the receipt you've submitted (via the link below) so we can take a look and confirm which email address you've sent messages to? Thanks 2/2 twitter.com/messages/compo…
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Canon UK and Ireland
@CanonUKandIE
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10 மணிநேரம் |
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Hi, we can see top line details on claims and can see that they emailed you on 24/12/2018 to advise the date wasn't visible on the receipt and you'd uploaded another copy on the same day. They've then emailed you on the 11/01/2019 to advise that unfortunately, the date... 1/2
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Canon UK and Ireland
@CanonUKandIE
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10 மணிநேரம் |
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... work, can you let us know what happens or if you see an error message? 3/3
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Canon UK and Ireland
@CanonUKandIE
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10 மணிநேரம் |
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...shut it completely using the iOS task manager. Could then delete the smartphone settings from the camera (instructions on page 134 of the user manual available here: gdlp01.c-wss.com/gds/0/03000185…) then try setting the camera back up with the app. If this doesn't... 2/3
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Canon UK and Ireland
@CanonUKandIE
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10 மணிநேரம் |
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The app isn't officially supported with iOS 12 just yet unfortunately, but it does work for most users. We'd recommend uninstalling the app, restarting your phone and then reinstalling it from the App Store (please open it to review/accept permissions), then...1/3
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Canon UK and Ireland
@CanonUKandIE
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10 மணிநேரம் |
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... available downloads' shown in the EOS Utility section. When it's installed you'll see two versions of EOS Utility, v2 and v3, and it's v2 you'll need to use with the EOS 70D. Any questions, do let us know. Thanks 2/2
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Canon UK and Ireland
@CanonUKandIE
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10 மணிநேரம் |
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Hi Den, the same software is used across any of our models and you can download a full version of EOS Utility (or any of the software) from here: canon.co.uk/support/consum…. To ensure you have the latest version, scroll down to 'Individual Software' and the 'Check for... 1/2
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Canon UK and Ireland
@CanonUKandIE
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10 மணிநேரம் |
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... papers here: store.canon.co.uk/pixma-ts-3151-…. These can be purchased from our online store via this link or from our approved retailers. Any questions, do let us know. 2/2
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Canon UK and Ireland
@CanonUKandIE
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10 மணிநேரம் |
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Hi Emy, the PIXMA TS3151 uses two cartridges which are the PG-545 (Black) and CL-546 (Colour). You can also use the PG-545XL (Black) and CL-546XL (Colour) ink tanks which contain more ink than the standard ink tanks. You can find all compatible inks and... 1/2
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Canon UK and Ireland
@CanonUKandIE
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11 மணிநேரம் |
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Hi Lucy, can you let us know what camera you're using and what device/operating system you're using with the app? Can you also let us know if you've upgraded to a new device or restored your device from a backup at all since it's stopped working?
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