Get answers to most questions fast with our FAQs - just choose a topic or enter your question in the search box.

If you still have questions about an existing order, email us 24/7 or call us at 1-855-985-HELP (4357).

Fan Support Hours
Mon - Fri: 9 AM - 9 PM
Sat: 9 AM - 8 PM
Sun: 9 AM - 6 PM

All hours are local time zone, except for AST and NST which follow Eastern Time Zone Hours of Operation.

It’s free and easy – go to My Account and click the Transfer button on your order. Then follow the simple steps.

Get our app to send tickets from your phone: iTunes App Store | Google Play

We’ll email you as soon as your friend accepts the tickets, and we’ll email your friend a reminder if they haven’t accepted 48 hours before the event (you can remind them too).

Once your friend accepts the transfer, trash (or recycle!) your original tickets if you printed them. They’re no longer valid and won’t get you in.

If you chose Print-At-Home as your delivery method, Sign in to your Ticketmaster account with the same email used for purchase (please note you can’t print tickets from our app or mobile site). Click your order and look for the View & Print Tickets button.

No button or can’t print? Please Contact Fan Support.

If your event is happening in the next 48 hours please call Fan Support at 1-855-985-HELP (4357).

If your event is happening today and it’s after Fan Support hours, please go to the venue box office for help when you get there.

Fan Support hours
Mon-Fri: 9am-9pm
Sat: 9am-8pm
Sun: 9am-6pm

All hours are local time zone, except for AST and NST which follow Eastern Time Zone Hours of Operation.

Just click the Sell button on your order in My Account to start the easy step-by-step: you'll select the tickets you want to list, set your price, and enter your debit card or checking account info. You can edit or remove your listing anytime, and you'll get paid by direct deposit or pay-by-debit when your tickets sell.

Right now only tickets bought on our site can be sold on our site - and only for events that include Fan-to-Fan resale tickets. We're working on letting you list for those events no matter where you bought your tickets.