ShuttleControl
Description de ShuttleControl
Enhance customer experience and operational efficiency with our all-in-one pickup and delivery management platform. Whether you are managing a fleet of vehicles for delivering goods or providing your Lire la suite customers with a concierge service, our all-in-one solution can help. Afficher moinsQui utilise ShuttleControl ?
Businesses that have their own fleet of vehicles and need software to help manage their pickups and deliveries.
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Bruce
Game Changer
Avantages:
The day to day management and dispatching of shuttle transportation for customers to and from our dealership ship has never been so easy and efficient! Using this software has made everyone's job's easier and customers more happy.
Inconvénients:
Software glitches can happen from time to time
Réponse de l'équipe de Vinctus Technologies
il y a 11 mois
Thank you, Bruce, for leaving a review with us. We take our customer feedback seriously, because we know that the future of our product depends on this kind of feedback. We're working towards improving the quality of our product each day by removing any remaining bugs and glitches. If there was one key feature (no matter how big or small) you would us to build to simplify even further, what would that be? Let us know at [email protected]
HELEN
EASY TO SET UP & EASY TO USE
Commentaires: We went from an old fashioned hand-written slip system where, if you dropped a slip or the wind blew them off the table - you had no clue which shuttles needed taken care of. We've had other shuttle systems demo'd for us and they make - what should be a simple task - complicated. ShuttleControl makes it easy.
Avantages:
The ability to communicate to the shuttle drivers quickly, clearly and efficiently is our favourite feature. The set up is so simple and even those who aren't technologically inclined caught on very quickly. Our experience has been positive to the whole way through.
Inconvénients:
We don't feel the product could use any improvements
Dr
Drive on ShuttleControl, Drive on!
Commentaires: Our dealership has been using Shuttle Control for over a month now and I have already noticed improvements to our shuttle service. The dispatching and tracking has minimized time wasted with all the information right in the driver’s hand. Confusion about which driver is completing what trip is gone with the ability to assign drivers certain trips or tasks. As a dispatcher, I particularly like the ability to see in real time where my drivers are, thus minimizing the dead head trips. With the exceptional customer service provided by Cedric and his team, any growing pains in implementing Shuttle Control were easily overcome with the personalized help which included detailed help documents on topics of concern, live text chats, and phone calls that were timely and relevant. Shuttle Control is always looking for feedback and I have already seen improvements made with the intention of making the app and dispatching easier and more user friendly. Keep it up! Thanks Shuttle Control for what has so far been a great experience.
Avantages:
GPS tracking, trip organization, paperless, notes option
Inconvénients:
- few glitches, no option to create trip from customer database, - would like to move Pending trips the same way I can move Active trips. - unable to auto-populate address if there is a unit number ie/ #1208 - 6551 Ranchview Rd - currently use notes for unit numbers - would like to create a Company in Customers without the First Name and Last Name being required. - would like to edit or add to a note, rather than delete it. - at times drivers find it confusing to see Scheduled trips as Active trips, particularly Missing feature: next day trips - would like to see an estimated time duration for each trip
Gabriel
Shuttle Service Game Changer.
Commentaires:
By switching to shuttle control we have eliminated sending two drivers to the same customer for pickup and prevented customers being left behind when getting dropped off.
Big game changer.
Avantages:
Most important is that everyone can share the dispatch jobs and see in real time what is next and not rely on pen and paper that only one person has.
Inconvénients:
Not being able to text the driver directly from the software.
Kourtney
Saves time!
Commentaires: ShuttleControl has brought much more organization to the way we schedule shuttle rides. It keeps everyone on the same page and all you have to do is log in and you can see where the shuttle is, how many more rides are scheduled for that day, and any pending rides for future days. We are also excited to have a lot of built in reports/analytics that we can see in just a couple clicks versus our old method of paper logs.
Avantages:
The entire team has agreed that this has been a very easy transition from using our paper logs that we have had for many years. The software has been very easy to use and everyone caught on very quickly. We really enjoy being able to schedule the shuttle at the same time that we schedule a customer for service, it saves so much time. We also love that ShuttleControl sends messages to the customer letting them know how far away the shuttle is when in route.
Inconvénients:
So far we haven't found anything that we are unhappy with.
