Network for Good
Description de Network for Good
Un logiciel de gestion des donateurs qui surprend par sa facilité d'utilisation, s'intègre pleinement aux meilleurs sites de collecte de fonds et inclut des coachs experts en collectes de fonds. Lire la suite Depuis 2001, Network for Good a aidé 125 000 organismes à but non lucratif à obtenir plus de 2,4 milliards de dollars de dons. La gestion des donateurs, les sites de collecte de fonds et les coachs personnels sont disponibles individuellement ou comme plateforme intégrée pour encourager et développer les dons individuels et les collectes de fonds en ligne. Afficher moinsQui utilise Network for Good ?
Network for Good propose un logiciel de gestion des donateurs intégré aux principaux sites de collecte de fonds et un coaching personnalisé pour les organismes à but non lucratif en pleine croissance basés aux États-Unis.
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Network for Good
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Avis sur Network for Good
Kierstin
Good value, great functionality
Michelle
Alternatives envisagées :
Good donor software
Commentaires: Network for Good is a vast improvement over our previous donor software. It has streamlined our donations process, clean our data, allowed us to increase monthly giving and have a more robust reporting process.
Avantages:
Network for Good has an easy to use reports and filters with it’s own built in email platform. They have great, easily accessible customer service. It works great as a donor database and processor.
Inconvénients:
I would like the ability to change the format of our donation page (s). While NFG is not a CRM, it would still be helpful to be able to use the groups function more fully.
Kierstin
Alternatives envisagées :
Good value, great functionality
Commentaires: I am very satisfied with the product so far. My team sees the value in it and we are able to justify the cost even as a small non-profit because of the value it provides us as a donation platform and advanced CRM.
Avantages:
I love the ability to send videos to a donor by recording and personalizing the message all within the platform. I had spent a lot of time in the past trying to find a third party to host these features and could not find anything as simple or integrated as this. The custom reports and groups are very easy to create and help to organize our data well. The user experience is great -- it was much easier to learn and then to teach my team than other softwares like SalesForce. I like that the appearance is simple and clean. We really appreciated the assistance with data migration from our old software.
Inconvénients:
I wish that for the price it included a dedicated support representative instead of the ticketing system they have in place. The response time is usually good but I prefer being able to ask someone for help that I already have a relationship with. I also wish there was a bit more technical help -- like a 30 minute one-on-one live virtual tutorial -- with onboarding items like mapping with Quickbooks or setting up the email domains. We are a small team and none of us are trained in IT support. Reading the help articles only helps so much. The last thing I will mention is that I receive a lot of automated emails from multiple people on their team and it becomes a bit overwhelming especially in the beginning of learning the new technology.
Joel
A Great Tool For Great Causes
Commentaires: Our overall experience has been exceptional.
Avantages:
The overall design is intuitive and easy to use. The support team is also well versed in the software and attentive to the needs of non-profits. We have been pleased from Day 1.
Inconvénients:
In 2022 some functions were added, or changed which impacted both the cost and how we used some portions of the platform.
Julie
Alternatives envisagées :
Disappointed
Avantages:
ability to create individual fundraising pages
Inconvénients:
1) They are providing inaccurate data. That makes it difficult to analyze information to make decisions. 2) They know they are providing inaccurate data, but are not taking action to correct it. 3) Customer service representatives told me this has been an issue for some time and yet they are still not fixing it. They suggested I call back every few months.
Réponse de l'équipe de Network for Good
il y a 3 ans
Hi Julie! This is Liz with the customer team at Network for Good. I spoke with my colleague, Kristine, who talked with you about the question you had about your data. I learned that the issue you are experiencing has to do with how our system reports ticket sales vs donations that are synced from your Network for Good Fundraising Pages. Currently, the system reports the two separately. From what I understand from your conversation with Kristine is that you'd like for this information to all be included in the lifetime giving total. We've given this feedback to our tech team who will research this with other customers to see if it's a common request. I do want to make sure that you know that the data (tickets sales vs donations) is not inaccurate! But I do realize that how it's reported makes you feel less confident about using the data to analyze your donor's giving history. I am sorry for that. As I mentioned above, we have reported this to our tech team!
Joanne
Alternatives envisagées :
Excellent nonprofit Donor software
Commentaires: We have the best customer service representative, she is always kind in a great mood when we call her and is very calm when we ask 1 million questions because we still don’t understand what we’re doing. However, after a minute or two or several, we have a new skill and a new way to reach our donors.
Avantages:
The ease of use, they offer a webinars if you don’t understand a certain option they offer, the chat in chat box, and you can always call and speak to a person which is rare these days!
Inconvénients:
Honestly, it has nothing to do with the software and more with the lack of ours in a day to utilize all of the aspects this product offers.
