All Systems Operational
Uptime over the past 90 days. View historical uptime.
Follow Up Boss Web Application ? Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
iPhone App ? Operational
90 days ago
99.99 % uptime
Today
Android App ? Operational
90 days ago
99.99 % uptime
Today
Follow Up Boss Public Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Database Server Upgrades Feb 20, 2024 00:00-01:00 EST
We are going to upgrade our DB servers to make Follow Up Boss faster and more resilient to usage spikes. During this maintenance window, we will be upgrading a segment of our customers. In the coming weeks, we will have additional maintenance periods to upgrade the remaining customers. Web app, mobile apps and API may not be available for impacted customers during these periods. Leads coming via lead email addresses ([email protected]) and Inbox Lead Processing may be delayed until the maintenance is completed. Leads coming via API may not be processed during the time API is not available.
Posted on Feb 16, 2024 - 14:09 EST
Past Incidents
Feb 17, 2024

No incidents reported today.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024
Degraded service from third party provider affecting outbound SMS
Resolved - This incident has been resolved.
Feb 14, 17:56 EST
Monitoring - The issue has been resolved as of 4:36PM ET. Between 4:04PM ET and 4:36PM ET, 1-2% of outbound traffic was failing to be delivered. We will continue to monitor the issue.
Feb 14, 16:53 EST
Investigating - The third party which provides functionality for outbound SMS is currently experiencing a service disruption.

The engineering team has been notified and is working towards a resolution.

We will provide updates here and resolve this incident once we have confirmed the issue has been resolved by our provider.
Feb 14, 16:10 EST
Feb 13, 2024
Degraded service from third party provider affecting inbound lead processing
Resolved - This incident has been resolved.
Feb 13, 21:19 EST
Monitoring - A fix has been implemented and inbound leads are now being delivered. We are continuing to monitor the results.
Feb 13, 18:36 EST
Investigating - The third party which provides functionality for Zillow lead is currently experiencing a service disruption.

Inbound lead processing from ZIllow may be delayed.

We will provide updates here and resolve this incident once we have confirmed the issue has been resolved by our provider.
Feb 13, 17:47 EST
Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024
Inbound lead email processing delayed
Resolved - We've resolved this issue for the impacted accounts.
Feb 10, 17:25 EST
Identified - We've determined that this particular issue is impacting a very small number of accounts. The vast majority of customers are not currently impacted. We will update here if that changes.
Feb 10, 17:21 EST
Investigating - We are seeing delays in processing lead emails. We are working to identify the root cause and implement a solution.

We will post updates here as they become available.
Feb 10, 17:14 EST
Feb 9, 2024

No incidents reported.

Feb 8, 2024

No incidents reported.

Feb 7, 2024
Database Server Upgrades
Completed - The scheduled maintenance has been completed.
Feb 7, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 00:00 EST
Scheduled - We are going to upgrade our DB servers to make Follow Up Boss faster and more resilient to usage spikes. During this maintenance window, we will be upgrading a segment of our customers. In the coming weeks, we will have additional maintenance periods to upgrade the remaining customers. Web app, mobile apps and API may not be available for impacted customers during these periods. Leads coming via lead email addresses ([email protected]) and Inbox Lead Processing may be delayed until the maintenance is completed. Leads coming via API may not be processed during the time API is not available.
Feb 5, 18:58 EST
Feb 6, 2024

No incidents reported.

Feb 5, 2024
Widespread Service Disruption
Resolved - This incident has been resolved.
Feb 5, 16:17 EST
Monitoring - We have identified and fixed the issue and service is restored. We are continuing to monitor performance.
Feb 5, 14:56 EST
Investigating - We are currently experiencing a service disruption.

We are working to identify the root cause and implement a solution.

This disruption is affecting a broad number of customers and features of Follow Up Boss.

We will post updates here as they become available.
Feb 5, 14:29 EST
Feb 4, 2024

No incidents reported.

Feb 3, 2024

No incidents reported.

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