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Hi all, hoping for some help. My company has a marketing site with an iframe mixmax calendar so customers can book demos, meetings, etc. FS is running on the marketing site great. The iframe and it’s contents appear invisible to FS, in session replays I can’t see any of the content, and button clicks (like a customer booking a meeting) inside the iframe aren’t tracked in FS. I’ve read the documentation on ‘capturing content in an iframe’ and tried adding the iframe capture code in the snippet, but didn’t work (nothing captured) . If I’m missing something and there’s a solution, please let me know! If not, then happy to tell the marketing people to redesign the page :-) The giant red box in the session replay screenshot below is where the mixmax iframe calendar lives, as you can see it’s blank, but if you visit the site, there’s a calendar booking iframe here. Thanks everyone!-Dan
We have a React Native app that uses svg icons, and the icons themselves will not show up in our session replays. I don’t see any reason that they should be excluded from the replays, and I have “Capture local resources” turned on (though it doesn’t seem like that covers this case), is there an additional step I need to take?
Hi!We’ve recently upgraded from the old free plan to the new one and suddently FullStory is not recording any of the text customers enter - for example: project names. Our tool is very content based and not seeing the text makes the recordings not very valuable. Is there a way to disable this?
I’m setting unmasking rules in the UI, and I’ve added some IDs and some classes, but when I navigate to our site and then look at the recording, those elements are still masked. Does it take 24 hours or something?
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Hey,I’d like to create a segment for all users who were not active in my app for the last 30 days but I don’t seem to be able to do so using exceptions:
I would like to know how many users performed an api called “api/v1/simplegrid/grid/save_grid/Germplasms” for example. I have many I want to track
Hi,Does anyone know if it’s possible to group pages by something other than URL? We’re new to FullStory, and are an ecom site that has a flat url structure for nav and product urls, so for a product that’s 3 categories ‘deep’: Home > Cat1 > Cat2 > Cat3 > Product, the urls are:[domain]/[Cat1Name]/ e.g. https://abc.com/household/[domain]/[Cat2Name]/ e.g. https://abc.com/kitchenware/[domain]/[Cat3Name]/ e.g. https://abc.com/funny-cups/[domain]/[ProductName-Sku]/ e.g. https://abc.com/nice-big-coffee-cup-with-funny-slogan-123456/We’d like to be able to group all product pages as one fullstory ‘page’, and ideally have the ability to group all pages under each category level, i.e. Cat2Name as their own pages too.We’ve ~35k products online in ~350 categories so setting up pages by grouping urls manually isn’t really feasible, and there are no common features to any of the product names we can use a wildcard match to group. We are pushing custom page properties into FullStory - so w
How can I track organic traffic without utm links?
Anyone able to get fullstory working with production electron? I had it working great when vite was serving up artifacts for the development-built electron app, but once I tried collecting metrics from the production app, which uses files instead of vite-hosted artifacts, everything in full story was masked. Just a big user icon. I tried enabling “Capture local resources” but that did not work.Anyone know if this is possible? I’m assessing multiple solutions for analytics capture in an electron app and have a few days left on my fullstory free trial.
Please can you delete my account. I have noticed there is no direct way to do it from admin.
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