Help ‹ Frequently Asked Questions

Personal Collection

How do I manage my personal collection?

Colnect makes managing your personal collection easy with one-click adding and removing. Simply click the desired check box (such as 'Collection', 'Swap' or 'Wish') beside an item to add it to your list. Clicking an already checked box will remove that item from your list.

You may also use the text controls to add public notes. For more details, please visit personal collection.

Why are there no check boxes to mark items I have and want?

You may have hidden the boxes. Go to the My Account page and make sure the option "Hide my personal collection lists" is not checked.

Swapping / Trading

How do I swap with another collector?

The first step is to view another collector's wish list and swap list to determine what they want and what they offer. Use Colnect's unique Auto-Matching feature to match your wish list with another collector's swap list with a single click! This makes finding collectors and arranging a swap easy. It is up to you and the collector to get in contact and reach an agreement.

Which collectors can I trust?

Colnect's extensive Ratings system will help you decide. Our Forums also have a specific Collector Warnings and Ratings Forum.

For more details, please visit Swapping Tips.

Rating Other Collectors

Why can't I rate other collectors?

New collectors are not allowed to rate others as a security measure. If you continue using Colnect, you will eventually be able to rate others. Swap using Colnect and get positive ratings to speed up the process.

For more details, please visit Ratings.

Another collector gave me a negative rating I think is undeserved. What can I do?

If you send a non-registered package, you will be fully responsible if the recipient doesn't get it. Colnect advises you to first try solving any dispute with that collector on your own. If this doesn't work, you can Contact Us to explain the situation.

How can I force someone to give me a positive rating?

Colnect strongly advises collectors to give each other positive ratings if a deal has been completed that satisfies both collectors. However, there is no way to force someone to give you a positive rating, as this decision can only be made by the individual collector.

Contributing to Colnect

How do I add pictures to Colnect?

With Colnect, you don't need to add pictures of your items. You can simply browse our catalogs to find the item you want. If an item on our catalog is missing a good picture, you can help and add it. For more details, please visit Comments.

Why is an item I'm searching for not in Colnect's catalogs?

Colnect's catalogs are built by member collectors . If you are unable to find some of your collectibles on Colnect, you may help yourself and the other members by updating Colnect.

For more details, please visit Catalog Contribution Guidelines.

Why is my collectible category not on Colnect?

Colnect's catalogs are built by member collectors .

Colnect can support any mass-produced collectibles. You can help start a new category on Colnect and become its coordinator. For more details, please visit More Collectibles?

I have found a wrong translation. How can it be corrected?

Please report it on our Translations and Translators Forum. You can also become a translator yourself. For more details, please visit Languages and Translations

Account

How can I become a Premium member?

For more details, please visit Premium Membership

Why am I not listed as an active collector?

Only collectors who have modified their collections during the last 90 days will be displayed on the active collector lists. Simply add or remove an item from your collection (see above).

How can I modify my personal page?

On the My Account page, under "Personal page" you can modify the text which appears on your collector profile. Basic HTML formatting is supported. Some collectors use external widgets on their profile page. Colnect currently allows it but we do not offer support those.

How can I deactivate my account?

You are welcome to Contact Us and tell us what we can do to make your Colnect experience better. Colnect is improving every day and many features have been implemented to satisfy requests made by members. You can deactivate your account on the My Account page. There is currently no option to re-activate your account later. Please note you are not allowed to create new Colnect accounts later.