USAGov Blog

How Search.gov helped agency websites improve people’s search experience in 2023

Claire Loxsom — Thu, 14 Mar 2024 19:09:59 GMT

Search.gov connects the public with easy access to the government information and services they need, creating a unified search experience across over one-third of federal domains. Our program’s core mission and goals are the same every year, but how did the way people interact with government search change in 2023?

Partner with USAGov to share your agency’s scam and fraud tips this March in X (Twitter) chats

Claire Loxsom — Tue, 20 Feb 2024 15:48:22 GMT

Every year, during the first week of March, government agencies join forces to share consumer safety and scam prevention tips during National Consumer Protection Week (NCPW).

This year, USAGov will lead conversations on X (formerly Twitter) to connect people to actionable tips and resources from across the government. If you’re part of a government agency, we invite you to take part in this year’s English and Spanish language chats on Thursday, March 7, 2024, at 1 PM and 3 PM ET, respectively.

Getting the word out about voter registration: Vote.gov’s first social media takeover with USAGov

Claire Loxsom — Tue, 06 Feb 2024 14:33:00 GMT

Last fall, vote.gov and the USAGov program partnered on our first “social media takeover” for a day-long campaign encouraging people to register to vote. As key players connecting people to official government information and services, we rooted this effort in our mutual messaging and goals to help guide the public.

Designing with empathy

Claire Loxsom — Thu, 25 Jan 2024 11:45:00 GMT

Empathy was one of the guiding principles we used when we created the new version of USAGov’s benefit finder. We believe that in addition to being a critical component of human-centered design, empathy is essential for our product. People who are applying for federal benefits may be going through a difficult life situation. If we can’t empathize and fail to offer a product that understands and meets people where they are, we might lose the opportunity to provide the practical support they need.

Accessibility testing: creating digital services everyone can use

Angelica Perez — Tue, 09 Jan 2024 14:48:00 GMT

Making sure USA.gov and USAGov en Español remain accessible to people with disabilities is essential. So accessibility testing is a regular part of our development process.

Less is more: improving the public’s web search experience with filters

Angelica Perez — Tue, 12 Dec 2023 16:00:00 GMT

Most people have probably used search filters on e-commerce sites to select different options to narrow down search results. Now Search.gov is offering the same flexibility to federal websites, giving their users control over the amount of detail they get in their search results.

USAGov en Español's FY2023 fourth quarter insights

Angelica Perez — Mon, 20 Nov 2023 16:00:00 GMT

USAGov's FY2023 fourth quarter insights

Angelica Perez — Tue, 14 Nov 2023 16:00:00 GMT

Speaking your language: USAGov outreach’s approach to bilingual content

Angelica Perez — Tue, 31 Oct 2023 15:00:00 GMT

As we shared in our 20th anniversary post, people have come to USAGov en Español since 2003 for official, trusted government information and services in Spanish. The site was created as a counterpart to USA.gov (then known as FirstGov.gov) and in response to Executive Order 13166to improve access to services for people with limited English proficiency (LEP).

Celebrating 20 years of USAGov en Español

Angelica Perez — Mon, 16 Oct 2023 18:42:47 GMT

We’re excited to celebrate USAGov en Español’s 20th anniversary this month. Since 2003, the site has been a trusted guide to government information and services for Spanish speakers.