CFI Group, a firm that specializes in delivering customer experience measurement and business insights, has released the results of the 2017 Contact C…
8/1/2017
WebRTC offers immense benefits for the modern contact center. WebRTC, which stands for Web Real Time Communication, is a technology framework that ena…
7/31/2017
In today's competitive business world, building your brand is the key to success. A brand that will stand out from the crowd needs to be unique, targe…
7/27/2017
There are several components that contribute to a brand's overall success. Targeted marketing, creative advertising, product quality, stellar customer…
7/25/2017
Workforce Management
Call center forecasting and scheduling has never been easier and more affordable Cloud-based workforce management software for more effective scheduling, forecasting and agent adherence.
Call Recording
Call Recording Software Improves Call Center QualityGet a flexible call monitoring solution with comprehensive VOIP call recording capabilities.
Quality Management
Quality Management for Improved Customer SatisfactionMonitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction.
Performance Management
Contact Center Performance ManagementMake better and faster decisions through actionable intelligence, and switch from reactive to more proactive call center management.
- pdvWireless to Announce First Quarter Fiscal 2018 Financial Results
- WFMSG Joins ShoreTel's TechConnect Marketplace
- Leading Analyst Firms Rank Kronos as a Top Human Capital Management Vendor Worldwide Based on Revenue
- Insperity Announces Record Second Quarter Results and Raises Full Year 2017 Guidance
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