Coronavirus latest information
Our most up to date information and frequently asked questions on how we can support you.
Financial support
If you're currently struggling with money, we're here to help.
Managing your money
You can manage your money securely and efficiently with our Mobile App and Online Banking.
Service updates
To ensure we can maintain our most essential services we are changing opening times for some services.
News and updates for customers
A quick and easy way to keep up with everything you need to know.
Banking just the way you like it
Talk to real people on the phone 24/7, or go online, on your mobile or on your tablet. We're here whenever and wherever you need us.
Award winning Mortgages
Our Mortgages are at the top of their game. You don't win awards for nothing, you know. Your home may be repossessed if you do not keep up repayments on your mortgage.
Say goodbye to robots
Talk to real people here in the UK. We're the bank that never closes, we're right here on your mobile, laptop or the other end of the phone 24/7.
Why not switch to us?
We've got a dedicated team of lovely people here to help make switching your current account as easy as possible.
First things first
Hello! Lovely to meet you. Fancy getting to know each other? Let us tell you why we're different from other banks.
Independent service quality survey results
Personal current accounts
Published August 2020
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 19 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Overall service quality
We asked customers how likely they would be to recommend their personal current account provider to friends and family.
| Ranking | Institution | Percentage | ||
|---|---|---|---|---|
| 1 |
|
86% | ||
| 2 |
|
84% | ||
| 3 |
|
83% | ||
| 4 |
|
81% | ||
| 5 |
|
71% | ||
