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CRM Featured Articles

PossibleNOW and Scribe Software Announce Partnership
The union is designed to enable customers to accelerate preference-data and application integration ahead of the EU's GDPR.
Posted 13 Dec 2017

Lead Liaison Launches Sales Enablement Tools
The new features will work in tandem with its marketing automation solutions.
Posted 11 Dec 2017

RedPoint Global Releases RedPoint Data Management 8.0
The new tool aims to help organizations harness massive amounts of data from a wide range of customer touch points to create a unified customer profile.
Posted 07 Dec 2017

Pegasystems Announces Pega Deployment Manager
The new tool is designed to help companies jump-start their DevOps initiatives.
Posted 06 Dec 2017

Vidyard Launches Platform Updates
The new tools are designed to help marketers attract, engage, and convert more leads with online video content.
Posted 05 Dec 2017

Robust Growth Expected for Cloud Contact Centers
Poised for rapid growth and success, the cloud contact center infrastructure market is looking at untapped revenue potential in the tens of billions of dollars, DMG Consulting predicts. (Featured on SmartCustomerService.com.)
Posted 30 Nov 2017

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Viewpoints (Web Exclusives)

3 Elements Every B2B Demand Generation Strategy Must Have

B2B firms need to be visible with the right audiences, educational and persuasive at the right times, and able to accelerate customers through the sales cycle, delighting them along the way. It's a tall order.

To Win the ‘Last Mile’ of CRM, Your Field Teams Need Agile, Consumer-Style Apps

Designing solutions for the new generation of mobile CRM users means realizing that they value convenience and simplicity over bells and whistles—they want apps that help them stay connected while streamlining everyday tasks.

Mapping the Customer Journey From Effort to Emotion

The digital customer experience is critical to customer engagement and satisfaction, but enterprises are only now starting to map the contours of customer experience and how it will impact global business in the near future.

More Viewpoints...

CRM Magazine, December 2017

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WebRTC + CRM = Better Customer Support
To get the most out of web-based real-time video, voice, and file and screen sharing, companies must link the functions to their systems of record

Pulling Maximum Benefit From a Partner Ecosystem
Global companies don't become as successful as they are by going it alone

Making It Personal for Every Customer
While personalization for a small group of customers is simple, achieving personalization at scale requires a combination of strategy and technology

Across the Wire

Engage Unveils Association Management Software
Posted 12 Dec 2017

ConnectAndSell Integrates with Outreach
Posted 12 Dec 2017

SAVO/Knowledge Tree Now Includes Context-Rich Web App
Posted 12 Dec 2017

Agile CRM Launches Real Estate CRM
Posted 11 Dec 2017

Lexalytics Launches AI Assembler
Posted 11 Dec 2017

More CRM Across the Wire

CRM Web Events

January 24: The CIO's Role in CRM - Indispensable Partners in Business Decisions

January 31: Customer Communications Management - The cornerstone of customer interactions

February 14: 2018 Megatrends - CRM Predictions from Top Industry Experts

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