Verint will add to its omnichannel cloud voice of the customer portfolio with its acquisition of ForeSee. (Featured on DestinationCRM.com.)
Dec 17, 2018
TechSee's AI-based video service leverages a combination of computer vision, augmented reality, and users' smartphone cameras to deliver tech support to customers.
Maria Minsker | Dec 14, 2018
The company's new holiday campaign is all about putting a positive spin on customer service during the busiest time of year.
Maria Minsker | Dec 07, 2018
The robotic process automation solution monitors the end-to-end health of contact center systems.
Sam Del Rowe | Dec 06, 2018
The solution aims to provide the data necessary to deliver predictive customer service for Internet of Things (IoT) devices.
Sam Del Rowe | Dec 05, 2018
LivePerson Maven replaces traditional websites and toll-free phone numbers.
Dec 05, 2018