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Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled maintenance on February 22 : Livechat databases migration
Feb 22, 2024 06:30-08:00 CET
**WHAT & WHY**
We will perform several maintenance actions on iAdvize platform on Thrusday, February 22, 2024, between 06:30 to 08:00 (CET):
- a migration on database dedicated to our Livechat Conversations services
- a migration on our internal system messaging queuing tool
This action aims to apply version upgrade and security patches.
**IMPACTS ON COMPONENTS**
- To ensure this operation runs smoothly, we'll need to make several successive stops to the Conversation creation flow. We expect 3 interruptions of 5 to 30 minutes each on the Livechat App.
During interruptions, agents will not received new conversations.
- The Conversation App dedicated to Agents and Administration app are not concerned by this maintenance but disturbances such as random loading errors are expected.
- No modifications to platform features are expected.
**HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE**
- All iAdvize clients are concerned by this maintenance.
**MAINTENANCE PERIOD**
- Paris/France (CET) : February 22, 06:30 - 08:00
- Asia/China (CST): February 22, 13:30 - 15:00
- US/Eastern (EST): February 22, 00:30 - 02:00
- US/Pacific (PST): February 21, 21:30 - 23:00
Posted on Feb 15, 2024 - 18:12 CET
We will perform several maintenance actions on iAdvize platform on Thrusday, February 22, 2024, between 06:30 to 08:00 (CET):
- a migration on database dedicated to our Livechat Conversations services
- a migration on our internal system messaging queuing tool
This action aims to apply version upgrade and security patches.
**IMPACTS ON COMPONENTS**
- To ensure this operation runs smoothly, we'll need to make several successive stops to the Conversation creation flow. We expect 3 interruptions of 5 to 30 minutes each on the Livechat App.
During interruptions, agents will not received new conversations.
- The Conversation App dedicated to Agents and Administration app are not concerned by this maintenance but disturbances such as random loading errors are expected.
- No modifications to platform features are expected.
**HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE**
- All iAdvize clients are concerned by this maintenance.
**MAINTENANCE PERIOD**
- Paris/France (CET) : February 22, 06:30 - 08:00
- Asia/China (CST): February 22, 13:30 - 15:00
- US/Eastern (EST): February 22, 00:30 - 02:00
- US/Pacific (PST): February 21, 21:30 - 23:00
Posted on Feb 15, 2024 - 18:12 CET