Read more about author Amy Brown. According to a recent report, a continuous loop of disruptions impacts 20% of customer interactions in healthcare, with nearly half of these disruptions delaying or preventing patient care. However, organizations using conversational intelligence to listen to and analyze the voice of the customer (VOC) are realizing benefits, citing a 25% increase in first-call resolution rates and a 10% decrease in customer churn. Conversational intelligence –…

Read more about author Haroen Vermylen. The volume of data now available to businesses continues to grow exponentially. When looking to extract valuable insights into their business’s performance, C-level executives (CxOs) must navigate the big data blank canvas. This requires a strategic approach, in which CxOs should define business objectives, prioritize data quality, leverage technology, build a data-driven culture, collaborate with data experts, and communicate insights effectively to stakeholders. By…

Read more about author Irfan Gowani. Are you drowning in data? Feeling shackled by rigid data warehouses that can’t keep pace with your ever-evolving business needs? You’re not alone. Traditional data storage strategies are crumbling under the weight of diverse data sources, leaving you with limited analytics and frustrated decisions. But what if there was a better way? A way to embrace the vast ocean of data at your fingertips…

Read more about author Katrina Ingram. In last month’s column, I asked readers to send in their “big questions” when it comes to data and AI. This month’s question more than answered that call! It encompasses the enormous areas of trust in AI tools and explainability. How can we know if an AI tool is delivering an ethical result if we have no idea how it is getting to its answers?…