Resolved -
This incident has been resolved.
Feb 8, 18:04 UTC
Monitoring -
Basecamp 4 user preferences have been fixed. We will continue to monitor these closely. Sorry for the trouble, and thanks again for your patience.
Feb 8, 17:54 UTC
Update -
We are continuing to work on a fix for this issue. Thanks so much for your patience.
Feb 8, 17:10 UTC
Identified -
We've discovered the root cause and are actively working on a fix. No ETA yet, but we're on the case. Stay tuned. Thanks for bearing with us, folks.
Feb 8, 16:37 UTC
Investigating -
We're currently looking into some issues with user preferences (things like avatar, themes, etc.) in Basecamp 4. So sorry for the trouble.
Feb 8, 16:08 UTC