What a Downdetector company status page tells you
Company status
Indicates if a large volume of users report there are no problems, possible problems or problems detected for a company
Downdetector Communicate
Enterprise users can communicate directly with their customers via their company’s page on Downdetector
Problem report button
Users can submit a problem report to Downdetector, choosing from a predefined list of problem indicators about what type of issue they’re experiencing
Problems last 24 hours
A daily historical view of problem reports compared to the baseline volume
Live outage map
Links to a live heatmap of problem reports
Most reported problems
Insight into user-submitted problem reports
Comments
Comments posted by the Downdetector community
How Downdetector collects status information and detects problems
Downdetector monitors and analyzes signals from its own websites, social media platforms and other sources around the web to automatically detect incidents and service disruptions.
Problem reports
Users can submit problem reports directly on a company status page on Downdetector, along with an indicator of the type of problem they are experiencing
Social media
Downdetector gathers data about the status of a service through Twitter and uses sentiment analysis to detect issues for a given company and location
Other sources
Downdetector also looks at other key indicators from across the web to determine if an extraordinary volume of users is having issues with a monitored company or service
How Downdetector determines if there’s an incident
A small number of users reporting a problem does not constitute a large-scale incident. To make sure that incidents are correctly represented, Downdetector calculates a baseline volume of typical problem reports for each service monitored, based on the average number of reports for that given time of day, measured over the previous year. Downdetector only reports an incident when the number of problem reports is significantly higher than the baseline.
Downdetector only accepts the first report for a specific company from a single user.
Subsequent information about the issue is collected, but is not counted as a new problem report.
Understanding Downdetector statuses
Based on the volume of problem reports compared to the baseline — and the duration of those report volumes — a monitored company will be shown in one of three statuses on the Downdetector website.
No problems
There is no evidence or weak evidence that the company is experiencing an incident
Possible problems
There is moderate evidence for a sufficient duration that the company may be experiencing an incident
Problems
There is strong evidence for a sufficient duration that that company is experiencing an incident
The incident detection system on the Downdetector consumer websites evaluates the status of each monitored company every four minutes.
How Downdetector geolocates problem reports
When a user submits a problem report on Downdetector, the report is attributed to the user’s location and country. If a user submits a report for a local service on a different country’s website, the problem report is attributed to that service for the user’s actual location. If the service is not monitored in that country, the information is collected and stored but not attributed as a report against the service for the other location.
