TeamViewer Blog - Tips & Insights For The Modern Workplace

by Andreas HaizmannNovember 28, 2018

TeamViewer Pilot: Augmented Reality at Your Fingertips

Augmented Reality, Collaboration, Customer Service /0 CommentsTweet this

In a digital world full of innovative technology, augmented reality is becoming top-of-mind. What problems could we solve with this innovation? What solutions could we discover? With TeamViewer Pilot, the opportunities are endless. Using a collaborative video experience, TeamViewer Pilot enables its users to solve a variety of different problems using live annotation. Experts can […]

by Nick MelcherNovember 19, 2018

3 Reasons You Should Integrate Zendesk and TeamViewer for Omnichannel Support

Customer Service, Remote Monitoring, Remote Support /0 CommentsTweet this

Zendesk not only brings to mind images of calm, incense and connection, but also an elegant, web-based solution for ticket management and help desk issues that help calm the hectic world of customer service. At TeamViewer, we love their marketplace with app integrations for their Support and Chat products so that you can customize and […]

by Ray KemperNovember 5, 2018

The Future of IT Service and Support

Collaboration, Customer Service, Remote Support /0 CommentsTweet this

Enterprise IT must modernize to improve the end-user experience for employees and customers. Download Our New Whitepaper The role of service and support, for customers and employees, has never been more critical to an enterprise organization’s success. Mobile employees, working in multiple locations and on multiple devices, need a good, easy way to get help […]

by Esther HeideJune 28, 2018

How Augmented Reality Can Benefit Your Company

Company, Customer Service, Technology, Workplace /1 CommentTweet this

[This article originally appeared in our Community Blog.] The entering of Augmented Reality into our workplaces is inevitable. But what is AR and how can industries tap into its vast potential? Today, most people know the term augmented reality and almost as many could give a more or less accurate description of what it is. […]

by Ashley SpencerJune 7, 2018

5 Worries You May Have About Remote Access Implementation

Company, Customer Service, Remote Support, Security, Technology /0 CommentsTweet this

Implementing remote access software will elevate your business in many aspects. Your employees will have more freedom to help your customers, which results in happiness all around. Ultimately, this greater happiness leads to increased productivity and a higher ROI. If you’re thinking about roadblocks you may hit along the way, don’t fret. We’ve provided ways […]

by Ashley SpencerJune 1, 2018

Overcoming SMB Challenges with Remote Access

Company, Customer Service, Remote Support, Technology /0 CommentsTweet this

Small- to medium-sized businesses (SMBs) face unique challenges that can put them at a disadvantage when trying to compete against their biggest competitors. Massive network hubs, global infrastructure, and budgets in the billions simply aren’t at an SMB’s disposal. Luckily, remote access can help solve some of the problems SMBs face so they can face […]

by Ashley SpencerApril 18, 2018

5 Need-to-Know Customer Experience Statistics for Your Support Center

Company, Customer Service, Remote Support /0 CommentsTweet this

Customer satisfaction is the cornerstone of the help desk’s function. When making decisions to help optimize your support center, it’s important to adopt tools and strategies that meet your customers’ simple, efficient, and solution-oriented needs. While the temptation might be to focus on the numbers, it’s important to make sure that those numbers are backed […]

by Ashley SpencerApril 2, 2018

Three Steps to Develop a Holistic Help Desk Optimization Strategy

Customer Service, Remote Support, Technology /0 CommentsTweet this

IT help desks often focus on metrics and efficiency, which makes sense. When problems arise, quick solutions to restore business productivity are essential. It’s easy to fall into the trap of zeroing in on numbers, but the problem is that you’ll lose track of bigger picture goals. It’s key to make sure that your efficiency […]

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