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Get help with a purchase

If you have questions about an item, or you’re having issues with a purchase, first contact the seller directly. Shops ship their own items and set their own policies for refunds and returns.

Contact a seller from your Purchases and reviews page.

Your Etsy account

To use all of Etsy’s features, you’ll need an account. Be sure to check your spam or junk folder if you’ve signed up but can’t find the new account confirmation email. You can also resend the email.

Create an Etsy account.

Report a problem with an order

If you’ve tried contacting the seller and you can’t reach a solution, opening a case on Etsy may help get your issue resolved.

Here’s how you can report a problem.

Still have questions?