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© 2008 – 2016 Chef Software, Inc. All Rights Reserved.
Support
We are committed to providing world-class support for Enterprise Chef customers. Your success is our success.
Support Resources
Learn Chef is the best place to get started with Chef. You will find tutorials on getting your workstation set up and completing some common management tasks with Chef.
The official Chef Docs cover everything from key concepts to commands and policy.
Create feature requests for Chef’s products. You can also view, comment and vote on ideas created by the Chef user community.
Chef, Ohai source, and issue tracking are available on Github. There are many more resources available at Supermarket, such as cookbooks and knife plug-ins.
We offer comprehensive training classes conducted by expert Chef employees with years of experience working in systems administration and integration. Classes are available to Enterprise Chef customers.
View the current status of our hosted service for Enterprise Chef.
View the security notices for Chef.
The secret of Open Source is that all the good things happen on IRC.
Chef is no exception - you can find us in irc.freenode.net #chef and irc.freenode.net #chef-hacking if you already have an irc client available. You can also click on the following links for a web based irc client: #chef, #chef-hacking.
IRC Logs are maintained via botbot.me.
This community-driven website is the Discourse front-end for the old chef
and chef-dev mailing lists. This is where you can view the archives for topics
you want to learn more about, reply to posts, and adjust your subscription settings.
The Zendesk knowledge base includes the answers to many frequently asked questionsand pointers to commonly encountered issues with supported Chef products.
Open a ticket with our support team about an issue you're experiencing.Your ticket will be serviced based on the severityof your issue and your service tier. Learn more about support for Chef.
Our Support Team
At Chef we pride ourselves on delivering world-class support to our customers. Your success is our success. As a devops organization, we take a unique approach to solving your issues promptly and thoroughly. When a ticket is submitted to our support staff, you will work with a highly skilled and trained Chef expert.
Gone are the days of someone asking you if the unit is powered on, what color light is on the front case, or do you hear a fan noise. What's more, the support expert is not the only individual working on your issue!
Devops allows our support, development, and operations teams to work in unison to resolve your issue faster and more efficiently than traditional approaches. Any escalation occurs seamlessly and immediately, with no additional "knowledge and ticket transfer" needed. We approach support with an eye on continual improvement through customer feedback and KPI metrics.
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