SendGrid Status

Sep 12, 2017

No incidents reported today.

Sep 11, 2017

Resolved - Thank you for your patience. Our operations team has finished optimizing our load balancers and confirmed that traffic is flowing again as expected. You can reach out to our Support team at https://support.sendgrid.com if you have any additional questions.
Sep 11, 15:33 PDT

Investigating - We have routed connections through alternative data centers as we work to optimize our load balancers. Some users may experience connection latency when attempting to connect via API or SMTP. We apologize for any inconvenience this may cause. Please reach out to our Support team with any questions at https://support.sendgrid.com.
Sep 4, 09:47 PDT

Technical Incident: Mail Delays

Resolved - Our team has monitored the solution put in place and are confident in it's efficacy. We apologize for any inconvenience and thank you for your patience. Please reach out to our Support team at https://support.sendgrid.com with any questions.
Sep 11, 13:18 PDT

Monitoring - Our team was able to locate and mitigate the issue causing mail delays for a subset of our customers. We have confirmed that all mail has been dequeued and traffic is flowing again without issue. We apologize for any inconvenience this may have caused, and thank you so much for your patience. Please reach out to our support team with any additional questions: https://support.sendgrid.com.
Sep 11, 12:24 PDT

Investigating - We are currently investigating reports of delayed mail for a subset of our customers. Our Operations team is looking into this with the highest priority. We will provide an update when we have more information available, thank you for your patience. Please contact our Support team at https://support.sendgrid.com with any questions.
Sep 11, 11:10 PDT

Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 8, 2017

Intermittent Availability for sendgrid.com

Resolved - Our operations team has confirmed our website is fully stable and available. We apologize for any inconvenience this caused you.
Please contact our Support team with any questions: https://support.sendgrid.com/
Sep 8, 02:18 PDT

Monitoring - Our upstream provider has put in a fix and is currently monitoring the status of it. We are currently monitoring on our end and will update this post once it has been declared fixed. Please contact [email protected] for more information.
Sep 8, 01:59 PDT

Update - Our upstream providers have isolated the issue and are working to implement a solution. We apologize for any inconvenience this has caused and will post an update as soon as we have more information. Thank you for your patience and please reach out to https://support.sendgrid.com with any questions.
Sep 8, 01:13 PDT

Update - Our upstream provider is continuing work on their side with the utmost priority. Thank you for your patience. We will provide an update as soon as we have new information. To access your account, please navigate directly to https://app.sendgrid.com in order to log in. If you would like to sign up for an account, you can do so at https://app.sendgrid.com/signup. Our mail send and API are fully functioning at this time. Please reach out to https://support.sendgrid.com with any questions.
Sep 8, 00:15 PDT

Update - Our upstream provider is working diligently to restore their services. If you need to access your account, please go directly to https://app.sendgrid.com to login. Sending via SMTP and API is fully functional, and our API is also currently accessible. If you have any questions or concerns please reach out to our Support team via https://support.sendgrid.com. We truly apologize for the inconvenience and thank you for your patience.
Sep 7, 23:12 PDT

Identified - An upstream provider for the SendGrid website is currently experiencing difficulties. Mail send and API access are not impacted at all during this time, only access to https://sendgrid.com. To log into your account, you can visit https://app.sendgrid.com directly. Please reach out to https://support.sendgrid.com with any additional questions.
Sep 7, 22:19 PDT

Sep 7, 2017

Technical Incident: Marketing Campaigns Errors

Resolved - Our operations team has confirmed Marketing Campaigns is fully functional. We apologize for any inconvenience this has caused. Please contact our Support team with any questions: https://support.sendgrid.com/.
Sep 7, 12:18 PDT

Update - We identified a subset of campaigns attempted this morning that did not successfully send. If you have a campaign marked as Sent, without any statistics associated with it, you will need to duplicate and resend the campaign. All new and scheduled Marketing Campaigns are now sending without any issue. We truly apologize for the inconvenience and thank you for your patience. If you have any questions or need assistance duplicating and resending a campaign, please reach out to our Support team at https://support.sendgrid.com
Sep 7, 10:33 PDT

Monitoring - Contact upload, editing, and delete functionality has been restored. Our team is currently working to resolve issues related to campaigns - we'll share an update on that shortly. Please reach out to https://support.sendgrid.com with any additional questions. Thank you for your patience.
Sep 7, 09:45 PDT

Investigating - Our operations team is currently investigating issues occurring within Marketing Campaigns. Some customers may experience errors adding, editing or deleting contacts, as well as delayed stats from sent campaigns. More updates to follow. We apologize for any inconvenience. Please reach out to our Support team with questions: https://support.sendgrid.com/.
Sep 7, 08:22 PDT

Sep 6, 2017

Service Disruption: Site, API and Mail Availability

Resolved - We have confirmed that all mail has been dequeued and traffic is flowing again without issue. We apologize for any inconvenience this may have caused, and thank you so much for your patience. Please reach out to our support team with any additional questions: https://support.sendgrid.com.
Sep 6, 16:55 PDT

Update - We have successfully dequeued the mail from one of our data centers and will continue to monitor the progress of the second data center's queue. Please let us know if you have any additional questions by reaching out via https://support.sendgrid.com
Sep 6, 16:00 PDT

Update - We are keeping an eye on system behavior as mail queues continue to drain. We will provide an update when the queues have cleared. Thank you for your patience.
Sep 6, 15:30 PDT

Monitoring - Site, mail send, webhook and API availability have been restored, as well as access to our Marketing Campaigns and Legacy Newsletter tool. We're accepting traffic and mail is dequeueing at this time. We're continuing to monitor performance and will provide another update shortly. We apologize for the inconvenience this may have caused and thank you for your patience. Please reach out to our Support Team at https://support.sendgrid.com with any questions.
Sep 6, 14:52 PDT

Update - Additional systems impacted include Marketing Campaigns, our Legacy Newsletter tool and our webhooks. We're continuing to troubleshoot with the highest priority. Updates to follow.
Sep 6, 14:16 PDT

Investigating - Our Ops team is currently investigating reports of login issues, email delays, and API timeouts. We are investigating this with the highest priority. We will provide more updates as they become available. Please reach out to [email protected] with any questions.
Sep 6, 13:50 PDT

Sep 5, 2017

No incidents reported.

Sep 3, 2017

No incidents reported.

Sep 2, 2017

No incidents reported.

Sep 1, 2017

No incidents reported.

Aug 31, 2017

No incidents reported.

Aug 30, 2017

No incidents reported.

Aug 29, 2017

Technical Incident: Page Redirects

Resolved - Our operations team has resolved the Transactional Template and Marketing Campaigns redirects and confirmed all pages are accessible. We apologize for any inconvenience this has caused. Please contact our Support team with any questions: https://support.sendgrid.com/.
Aug 29, 11:22 PDT

Investigating - Our team is currently looking into reports of redirect issues for Transactional Templates and Contacts within Marketing Campaigns. We're actively working to determine the root cause and will provide additional updates as soon as they are available. Please reach out to our support team with any additional questions: https://support.sendgrid.com.
Aug 29, 08:56 PDT