Infobip system status

Infobip system status history

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Operational

Maintenance

Major Outage

Degraded performance

All Systems Operational
Customer Portal Login/Homepage Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
People Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Moments Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Analyze Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Conversations Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Answers Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Channels and Numbers Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Other Portal Apps Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
SMS Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Number Lookup Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Voice Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Email Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
India Operational
Indonesia Operational
Pakistan Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
RCS Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
MMS Operational
Global (Germany) Operational
United States Operational
Pakistan Operational
WhatsApp Business Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Saudi Arabia Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
ChatApps Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Live Chat Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Mobile Push Notifications Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
USSD Operational
Global (Germany) Operational
Mobile Identity Operational
Brazil Operational
Global (Germany) Operational
India Operational
Integrations Operational
Global (Germany) Operational
Pakistan Operational
SMPP Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
HTTP API Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
SIP Trunk Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
SMTP Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
India Operational
Indonesia Operational
United Arab Emirates Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Global (Germany) - Planned maintenance of database infrastructure Feb 20, 2024 09:00-10:00 UTC
We are scheduled to undergo maintenance on our database, impacting the delivery of scheduled reports. Reports scheduled during the maintenance window will be delivered on the following day.
We apologize for any inconvenience this may cause and appreciate your understanding as we strive to enhance your overall experience.

Start: 20 February 2024 09:00 UTC
End: 20 February 2024 10:00 UTC
Purpose: Database upgrade and optimization
Posted on Feb 05, 2024 - 11:40 UTC
SSL certificate renewal of *.messaging-service.com endpoint Feb 23, 2024 09:00-10:00 UTC
We will be performing a renewal of the *.messaging-service.com endpoint SSL certificate during the following timeframe:

Start (UTC): 23 February 2024 09:00
End (UTC): 23 February 2024 10:00

The new certificate will have an updated intermediate certificate in its chain of trust, therefore, customers who manually import Certificate Authorities (CA) or pin leaf certificates might be required to update their collection of trusted certificate authority (CA) certificates to trust certificates signed by "RapidSSL TLS RSA CA G1" (serial number: 14816627491795588044059060260691382010).

Should you need the certificate or any additional assistance in regard to this activity, please contact our support at [email protected].
Posted on Jan 29, 2024 - 13:38 UTC
Multiple locations - Planned maintenance of Conversations service Feb 26, 2024 09:00-12:00 UTC
We will be undergoing an upgrade of database clusters used by the Conversation service at our EU Region-locked (Germany) and Global (Germany) locations during the mentioned time period. Due to the nature of the activity and the availability of redundant nodes, customers should not experience any major disruptions of the service and only a few short interruptions of up to a minute are possible.

Start (UTC): 26 February 2024 09:00
End (UTC): 26 February 2024 12:00
Purpose: Conversations service upgrade and optimization
Posted on Feb 12, 2024 - 13:50 UTC
Global (Germany) - Planned maintenance of 2FA service Feb 27, 2024 21:00-23:00 UTC
To enhance the performance of our platform, we have scheduled maintenance for our Global (Germany) Data Center. This maintenance involves the migration of our 2FA service databases to new clusters with the aim of optimizing their performance. Our objective is to ensure that our infrastructure operates at its highest efficiency.

Start (UTC): 27 February 2024 21:00
End (UTC): 27 February 2024 23:00
Purpose: Optimizing performance of the 2FA service

During the maintenance window, the generation and delivery of 2FA pin codes (used by our Customer Portal during login and exposed as a 2FA API) might sporadically produce unforeseen outcomes.
Posted on Feb 09, 2024 - 16:41 UTC
Global (Germany) - Data Center planned maintenance Feb 27, 2024 23:00 - Feb 28, 2024 07:00 UTC
Update - This is a reminder regarding the upcoming planned maintenance scheduled for the 27 of February at 23:00 UTC.
As previously communicated, this maintenance activity is expected to entail multiple periods of up to 30 minutes during which access to certain services or systems, along with responses from our platform, might be slower than expected or even temporarily unavailable.
To ensure minimal disruption to your workflow, we advise you to plan accordingly and we appreciate your cooperation and understanding as we strive to enhance the performance and reliability of our systems.
Feb 13, 2024 - 11:30 UTC
Update - UPDATE: During planning, we have determined that, as opposed to the initial notification, short periods of downtime will be expected for services hosted on the Global (Germany) Data Center within the maintenance timeframe.

In preparation for this activity, we will be following up periodically with additional reminder notifications, which will contain further updates if needed.
Feb 08, 2024 - 12:51 UTC
Scheduled - We will undergo the first of two planned maintenance activities consisting of restructuring the Global (Germany) data center's infrastructure, with the goal of ensuring optimal performance of our platform.

Start (UTC): 27 February 2024 23:00
End (UTC): 28 February 2024 07:00
Purpose: Data center restructuring

During the maintenance timeframe, downtime is not expected, however, services hosted on the data center may experience short intermittent periods of degraded performance.
Feb 02, 2024 - 08:15 UTC
Global (Germany) - Data Center planned maintenance Mar 1, 2024 23:00 - Mar 2, 2024 07:00 UTC
Update - UPDATE: During planning, we have determined that, as opposed to the initial notification, short periods of downtime will be expected for services hosted on the Global (Germany) Data Center within the maintenance timeframe.

In preparation for this activity, we will be following up periodically with additional reminder notifications, which will contain further updates if needed.
Feb 08, 2024 - 12:56 UTC
Scheduled - We will undergo the second of two planned maintenance activities consisting of restructuring the Global (Germany) data center's infrastructure, with the goal of ensuring optimal performance of our platform.

Start (UTC): 01 March 2024 23:00
End (UTC): 02 March 2024 07:00
Purpose: Data center restructuring

During the maintenance timeframe, downtime is not expected, however, services hosted on the data center may experience short intermittent periods of degraded performance.
Feb 02, 2024 - 10:35 UTC
SSL certificate renewal of api-hk.infobip.com and *.api-hk.infobip.com endpoints Mar 4, 2024 09:00-10:00 UTC
We will be performing a renewal of the api-hk.infobip.com and *.api-hk.infobip.com endpoint SSL certificates during the following timeframe:

Start (UTC): 04 March 2024 09:00
End (UTC): 04 March 2024 10:00

The new certificate will have an updated intermediate certificate in its chain of trust, therefore, customers who manually import Certificate Authorities (CA) or pin leaf certificates might be required to update their collection of trusted certificate authority (CA) certificates to trust certificates signed by "RapidSSL TLS RSA CA G1" (serial number: 14816627491795588044059060260691382010).

Should you need the certificate or any additional assistance in regard to this activity, please contact our support at [email protected].
Posted on Jan 29, 2024 - 10:15 UTC
SSL certificate renewal of api-sg.infobip.com and *.api-sg.infobip.com endpoints Mar 4, 2024 12:00-13:00 UTC
We will be performing a renewal of the api-sg.infobip.com and *.api-sg.infobip.com endpoint SSL certificates during the following timeframe:

Start (UTC): 04 March 2024 12:00
End (UTC): 04 March 2024 13:00

The new certificate will have an updated intermediate certificate in its chain of trust, therefore, customers who manually import Certificate Authorities (CA) or pin leaf certificates might be required to update their collection of trusted certificate authority (CA) certificates to trust certificates signed by "RapidSSL TLS RSA CA G1" (serial number: 14816627491795588044059060260691382010).

Should you need the certificate or any additional assistance in regard to this activity, please contact our support at [email protected].
Posted on Jan 29, 2024 - 10:30 UTC
SSL certificate renewal of *.api-id.infobip.com endpoint Mar 4, 2024 12:00-13:00 UTC
We will be performing a renewal of the *.api-id.infobip.com endpoint SSL certificate during the following timeframe:

Start (UTC): 04 March 2024 12:00
End (UTC): 04 March 2024 13:00

The new certificate will have an updated intermediate certificate in its chain of trust, therefore, customers who manually import Certificate Authorities (CA) or pin leaf certificates might be required to update their collection of trusted certificate authority (CA) certificates to trust certificates signed by "RapidSSL TLS RSA CA G1" (serial number: 14816627491795588044059060260691382010).

Should you need the certificate or any additional assistance in regard to this activity, please contact our support at [email protected].
Posted on Jan 29, 2024 - 13:05 UTC
SSL certificate renewal of *.api-hk2.infobip.com endpoint Mar 11, 2024 12:00-13:00 UTC
We will be performing a renewal of the *.api-hk2.infobip.com endpoint SSL certificate during the following timeframe:

Start (UTC): 11 March 2024 12:00
End (UTC): 11 March 2024 13:00

The new certificate will have an updated intermediate certificate in its chain of trust, therefore, customers who manually import Certificate Authorities (CA) or pin leaf certificates might be required to update their collection of trusted certificate authority (CA) certificates to trust certificates signed by "RapidSSL TLS RSA CA G1" (serial number: 14816627491795588044059060260691382010).

Should you need the certificate or any additional assistance in regard to this activity, please contact our support at [email protected].
Posted on Jan 29, 2024 - 12:52 UTC
SSL certificate renewal of api-in.infobip.com and *.api-in.infobip.com endpoints Mar 15, 2024 09:00-10:00 UTC
We will be performing a renewal of the api-in.infobip.com and *.api-in.infobip.com endpoint SSL certificates.
The renewals will be performed separately for each endpoint, during the following timeframes:

api-in.infobip.com
Start (UTC): 04 March 2024 13:00
End (UTC): 04 March 2024 14:00

*.api-in.infobip.com
Start (UTC): 15 March 2024 09:00
End (UTC): 15 March 2024 10:00

The new certificate will have an updated intermediate certificate in its chain of trust, therefore, customers who manually import Certificate Authorities (CA) or pin leaf certificates might be required to update their collection of trusted certificate authority (CA) certificates to trust certificates signed by "RapidSSL TLS RSA CA G1" (serial number: 14816627491795588044059060260691382010).

Should you need the certificate or any additional assistance in regard to this activity, please contact our support at [email protected].
Posted on Jan 29, 2024 - 12:30 UTC
SSL certificate renewal of api-br.infobip.com and *.api-br.infobip.com endpoints Mar 22, 2024 12:00-13:00 UTC
We will be performing a renewal of the api-br.infobip.com and *.api-br.infobip.com endpoint SSL certificates. The renewals will be performed separately for each endpoint, during the following timeframes:

api-br.infobip.com
Start (UTC): 04 March 2024 14:00
End (UTC): 04 March 2024 15:00

*.api-br.infobip.com
Start (UTC): 22 March 2024 12:00
End (UTC): 22 March 2024 13:00

The new certificate will have an updated intermediate certificate in its chain of trust, therefore, customers who manually import Certificate Authorities (CA) or pin leaf certificates might be required to update their collection of trusted certificate authority (CA) certificates to trust certificates signed by "RapidSSL TLS RSA CA G1" (serial number: 14816627491795588044059060260691382010).

Should you need the certificate or any additional assistance in regard to this activity, please contact our support at [email protected].
Posted on Jan 29, 2024 - 11:25 UTC
Past Incidents
Feb 16, 2024

No incidents reported today.

Feb 15, 2024
Global (Germany) - People service degradation
Resolved - The issues have been successfully resolved and the services are once again operational.
During the specified timeframe you may have experienced issues with our People service and with products that work in combination with People such as Conversations, Answers, Moments, Livechat, and Push.

Start (UTC): 15 February 08:48
End (UTC): 15 February 09:36

Impact: General issues with the People service and inconsistencies with Conversations, Answers, Moments, Livechat, and Push.
Feb 15, 09:58 UTC
Update - We are continuing to investigate the issue. More information will be soon shared.
Feb 15, 09:44 UTC
Investigating - We are currently facing issues with the People service. Customers might face issues with products such as Conversations, Answers, Moments, Livechat, and Push. Our Engineers are currently investigating the issues and more information will be reverted soon.
Feb 15, 09:13 UTC
Feb 14, 2024
Global (Germany) - Whatsapp service degradation
Resolved - The issue has been successfully resolved and the service is once again operational.
During the specified timeframe you may have experienced delays in WhatsApp service.

Start (UTC): 14 February 13:09
End (UTC): 14 February 16:53
Impact: Delays in WhatsApp traffic.
Feb 14, 16:54 UTC
Update - Rest assured, we are still investigating the issue internally.
Feb 14, 15:31 UTC
Update - We are continuing to investigate the issue.
Feb 14, 14:53 UTC
Investigating - We are currently experiencing a problem with WhatsApp messages processed over our Global (Germany) data center.
Users may experience WhatsApp messages being processed with a delay, and more information will follow in the next update.
Feb 14, 14:21 UTC
Feb 13, 2024

No incidents reported.

Feb 12, 2024
United Arab Emirates and Great Britain - General service degradation
Resolved - The issue has been successfully resolved, and the services are once again operational.
During the specified timeframe, you may have experienced discrepancies while using our services over the United Arab Emirates and Great Britain data centers.

Start (UTC): 12 February 13:31
End (UTC): 12 February 22:19
Impact: Errors while accessing our platform or use our services
Feb 12, 22:54 UTC
Update - We are continuing to work on a fix for this issue.
Feb 12, 20:18 UTC
Update - We are continuing to work on a fix for this issue.
Feb 12, 19:17 UTC
Update - The dedicated team is still working on this issue on priority. We will share more details soon.
Feb 12, 18:16 UTC
Update - We are continuing to work on a fix for this issue.
Feb 12, 17:13 UTC
Update - The dedicated team is working on a definitive fix for the service degradation, once available, we will share more details.
Feb 12, 16:31 UTC
Update - We are continuing to work on a fix for this issue.
Feb 12, 16:00 UTC
Update - Our dedicated internal network team is still actively working to resolve the issue. More updates will be shared soon.
Feb 12, 15:28 UTC
Identified - The issue has been identified as there is a network issue with the connections towards affected data centers. The team is working diligently to resolve the issue.
Feb 12, 14:58 UTC
Update - The issue is still being investigated. The entire service is down on the affected data centers. More updates will be shared soon.
Feb 12, 14:21 UTC
Investigating - We are currently experiencing general issues over United Arab Emirates and Great Britain data centers. The scope of the issue is currently being investigated and more information will follow in the next update.
Feb 12, 13:49 UTC
Global (Germany) - Conversations service degradation
Resolved - The issue has been successfully resolved and the service is once again operational.
During the specified timeframe you may have experienced discrepancies while using the Conversations channel.

Start (UTC): 12 February 10:11
End (UTC): 12 February 11:11
Impact: Errors while accessing different sections of Conversations.
Feb 12, 12:08 UTC
Update - Our teams are investigating the issues. We will share more information soon.
Feb 12, 11:40 UTC
Investigating - We are currently experiencing issues with Conversations service over Global (Germany) data center. The issue is currently being investigated and more information will follow in the next update.
Feb 12, 11:12 UTC
Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024
Brazil - Email service planned maintenance
Completed - The scheduled maintenance has been completed.
Feb 9, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 09:00 UTC
Scheduled - As part of the optimization and upgrade of our Brazil data center, we will be performing database patching on the Email service hosted on the data center.

Start (UTC): 09 February 2024 09:00
End (UTC): 09 February 2024 10:00
Purpose: Upgrade and optimization

During the maintenance window, we expect a few minutes of downtime for the Email service.
Jan 29, 13:55 UTC
Feb 8, 2024
India - Planned maintenance of database infrastructure
Completed - The scheduled maintenance has been completed. All affected services are once again fully operational.
Feb 8, 10:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 09:00 UTC
Scheduled - We will be performing a patching process of multiple databases hosted on our India data center. During the maintenance window, a few minutes of downtime or degraded performance is expected for a varied range of services hosted on the data center.

Start: 08 February 2024. 09:00 UTC
End: 08 February 2024. 10:00 UTC
Purpose: Upgrade and optimization
Jan 25, 09:35 UTC
Feb 7, 2024
Brazil - Planned maintenance of database infrastructure
Completed - The scheduled maintenance has been completed and all affected services are now fully operational.
Feb 7, 10:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 09:01 UTC
Scheduled - As part of the platform upgrade, we will be performing a patching process of the multiple services database hosted on our Brazil data center. During the maintenance window, a few minutes of downtime is expected for the multiple services listed below.

Start (UTC): 07 February 2024 09:00
End (UTC): 07 February 2024 10:00
Purpose: Upgrade and optimization
Jan 23, 11:18 UTC
Malaysia - Planned maintenance of database infrastructure
Completed - The scheduled maintenance has been completed and all affected services are now fully operational.
Feb 7, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 09:00 UTC
Scheduled - We will be performing a patching process of multiple databases hosted at our Malaysia data center. Within the maintenance window, there will be a brief service interruption lasting approximately a couple of minutes during which services at this location might not process incoming requests.
We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve your overall experience.

Start: 07 February 2024 09:00 UTC
End: 07 February 2024 10:00 UTC
Purpose: Database upgrade and optimization
Jan 19, 08:24 UTC
Feb 6, 2024
Singapore - Planned maintenance of database infrastructure
Completed - The scheduled maintenance has been completed.
Feb 6, 09:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 09:00 UTC
Scheduled - We will be performing a patching process of multiple databases hosted at our Singapore data center. Within the maintenance window, there will be a brief service interruption lasting approximately a couple of minutes during which services at this location might not process incoming requests.
We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve your overall experience.

Start: 06 February 2024 09:00 UTC
End: 06 February 2024 10:00 UTC
Purpose: Database upgrade and optimization
Jan 19, 08:20 UTC
Indonesia - Planned maintenance of database infrastructure
Completed - The scheduled maintenance has been completed.
Feb 6, 00:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 21:00 UTC
Scheduled - We will be performing a patching process of multiple databases hosted on our Indonesian data center. During the maintenance window, a few minutes of downtime or degraded performance is expected for a varied range of services hosted on the Indonesia data center.

Start: 05 February 2024. 21:00 UTC
End: 06 February 2024. 00:00 UTC
Purpose: Upgrade and optimization
Jan 22, 13:06 UTC
Feb 5, 2024
Pakistan - Traffic processing issues
Resolved - The issue has been successfully resolved and the affected services are once again fully operational.
After further investigation, it was determined that during the below period, the impact was limited to delays in the processing of traffic submitted over the Pakistan data center

Start time (UTC): 05 February 17:06
End time (UTC): 05 February 19:01
Feb 5, 19:30 UTC
Update - We continue to work on a resolution for this processing issues, as soon as we have more details we will update you accordingly.
Feb 5, 18:40 UTC
Identified - We are currently experiencing issues with message processing for traffic submitted over the Pakistan data center. Part of the submitted traffic across all channels may experience processing delays or rejections.
The issues have been identified and we are working on a resolution. We will keep you posted with further updates.
Feb 5, 17:40 UTC
Multiple locations - Multiple Channels processing degradation
Resolved - During the specified timeframe, we experienced a degradation affecting Voice, Viber, MMS, RCS, Telegram, SMS, and other channels HTTP, and SMPP requests, across all data centers. You may have observed part of the submitted traffic in pending status or failing.

Start (UTC): 05 February 14:31
End (UTC): 05 February 14:57
Impact: Multiple channel's traffic failing to be sent.
Feb 5, 15:40 UTC
Multiple locations - WhatsApp HTTP API processing degradation
Resolved - During the specified timeframe, we experienced a degradation affecting WhatsApp HTTP API endpoints hosted on the Global (Germany) and India data centers. You may have observed part of submitted HTTP API requests towards /whatsapp/* endpoints experiencing rejections with HTTP status code 500.

Start (UTC): 05 February 14:13
End (UTC): 05 February 14:28
Impact: WhatsApp HTTP API errors
Feb 5, 15:01 UTC
Pakistan - Traffic processing issues
Resolved - The issue has been successfully resolved and the affected services are once again fully operational.
After further investigation, it was determined that during the below period, the impact was limited to delays in the processing of traffic submitted over the Pakistan data center.

Start (UTC): 05 February 11:36
End (UTC): 05 February 14:12
Impact: Traffic processing delays
Feb 5, 14:21 UTC
Identified - We are currently experiencing issues with message processing for traffic submitted over the Pakistan data center. Part of the submitted traffic across all channels may experience processing delays or rejections.
The issues have been identified and we are working on a resolution. We will keep you posted with further updates.
Feb 5, 13:38 UTC
Hong Kong - Planned maintenance of database infrastructure
Completed - The scheduled maintenance has been finished.
Feb 5, 11:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 09:00 UTC
Scheduled - We will be performing a patching process of multiple databases hosted at our Hong Kong data center. Within the maintenance window, there will be a brief service interruption lasting approximately a couple of minutes during which services at this location might not process incoming requests.
We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve your overall experience.

Start: 05 February 2024 09:00 UTC
End: 05 February 2024 10:00 UTC
Purpose: Database upgrade and optimization
Jan 19, 08:14 UTC
Multiple Locations - General service degradation
Resolved - The issues have been successfully resolved and hosted services are once again operational.
During the below timeframe, we experienced connectivity issues which caused degraded performance of services hosted on the Indonesia and Pakistan data centers.

Start (UTC): 05 February 08:11
End (UTC): 05 February 08:55
Impact: Degraded performance of hosted services
Feb 5, 09:36 UTC
Monitoring - The issues affecting the Indonesia and Pakistan data centers have been identified and mitigated.
Currently, all hosted services are operational, however, we are continuing to monitor the situation and we will keep you posted with further updates.
Feb 5, 09:04 UTC
Update - We are continuing to investigate this issue.
Feb 5, 08:28 UTC
Investigating - We are currently experiencing general issues over the Indonesia and Pakistan data centers. The scope of the issue is currently being investigated and more information will follow in the next update.
Feb 5, 08:23 UTC
Feb 4, 2024

No incidents reported.

Feb 3, 2024

No incidents reported.

Feb 2, 2024

No incidents reported.

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