techsupport

Official Malware Removal Guide

^by: /u/cuddlychops06 ^for /r/techsupport ^{// Updated: September20th, 2017.}

^{Changelog: 9/20/17 - Updated some screenshots, removed JRT recommendation - see below}

If you suspect you are infected with Crypto malware (Cryptowall, Cryptolocker, TeslaCrypt, etc) DO NOT follow this guide! Please make a post instead. Your files are at stake.

Purpose & Scope of this Guide:

This guide is designed to assist you in removing malware from an infected system that successfully boots. If your computer is completely unable to boot due to malware, please make a post, as this guide will not help you. If you perform the following steps exactly as described, this will solve your problem in over 90% of scenarios. That said, not all malware is created equal, and not all malware removal tools are created equal. The tools recommended in this guide were picked because of their high success and low failure rates, measured on a very large scale. However, there will be times that this guide fails in removing malware. If that is the case, please make a post for further assistance, stating that this guide was unsuccessful. It is recommended to only accept advice from a “Trusted” technician. I am writing this guide in layman’s terms so that most people will be able to understand it with ease.

Disclaimer: