|
Ocado
@
Ocado
Hatfield, UK
|
|
Ocado, the online supermarket. Our team are here all day, seven days a week to answer your tweets. #Ocado
|
|
|
189 419
Твіти
|
12 597
Читає
|
62 012
Читачі
|
| Твіти |
|
|
Ocado
@Ocado
|
9 хв |
|
On a personal level taking off my company hat, I liked the paper receipts too! it is a very new system though so hopefully with a bit of tweaking it can be made to work for the better :) - Mark
|
||
|
||
|
|
Ocado
@Ocado
|
14 хв |
|
That's great to hear Matt, it's a pleasure to help and great to hear @theblackfarmer have been able to assist directly too. - Mark
|
||
|
|
||
|
|
Ocado
@Ocado
|
14 хв |
|
Anytime, we just hope these are back to normal in your next order so you can enjoy them as intended 😃 Have a nice evening! - Lars
|
||
|
|
||
|
|
Ocado
@Ocado
|
16 хв |
|
I appreciate you can't physically tick it off on the app, and a few customers have mentioned this. We have asked for tick boxes on the digital receipt and hopefully this is something we can ad with a future update. - Mark
|
||
|
|
||
|
|
Ocado
@Ocado
|
17 хв |
|
The request a refund option would show with each order, this will give you an option to tick anything missing or with an issue and it then gets reported directly back to us, we will be sure to pass your comments on internally regarding this. - Lars
|
||
|
|
||
|
|
Ocado
@Ocado
|
29 хв |
|
We've sent you an email regarding the item and our team will liaise with the supplier to get to the bottom of this and make sure a similar occurrence is not repeated! - Lars
|
||
|
|
||
|
|
Ocado
@Ocado
|
38 хв |
|
Hi there, we no longer include these but they are available on the app or online, we can appreciate you may not be able to walk around with a desktop, but if you have the app, this should help you confirming your order on arrival. - Lars
|
||
|
|
||
|
|
Ocado
@Ocado
|
40 хв |
|
Hi Tracey, we no longer send paper receipts I am sorry, but you can access the receipt from the app and just check the delivery with a mobile phone for example so you can still check everything is there without the need to print, I hope this helps. - Mark
|
||
|
|
||
|
|
Ocado
@Ocado
|
58 хв |
|
We'll be sure to pass your comments on internally, we do have a number of Scottish items on Ocado and we'll look into the option of adding a speciality Scottish aisle to Ocado too 😃 - Lars
|
||
|
|
||
|
|
Ocado
@Ocado
|
1 год |
|
Oh no! Please let us know if the driver is too much longer, he is local and should be with you soon, apologies for the delay. - Lars
|
||
|
|
||
|
|
Ocado
@Ocado
|
1 год |
|
We're sorry to hear this, can we ask was it both packs or just the one, once we hear back we will get this investigated for you. - Lars
|
||
|
|
||
|
|
Ocado
@Ocado
|
1 год |
|
I am sorry for this, to add to the irony, the plain pants we sell are spotty or stripey! I will point this out to our IT team and thanks for pointing this out! - Mark
|
||
|
|
||
|
|
Ocado
@Ocado
|
1 год |
|
What a great story! Thank's @aplant_hire for all your help too! If you could DM your email address & postcode to us Alex and we can pass on your kind feedback to the driver via the manager at the depot. - Mark twitter.com/messages/compo…
|
||
|
|
||
|
|
Ocado
@Ocado
|
1 год |
|
I am so sorry to hear this Rebecca, I hope the refunds have at least been processed for you, but if you want to DM your email address & postcode and I can look into this further for you. - Mark
|
||
|
|
||
|
|
Ocado
@Ocado
|
2 год |
|
Hi Anna, I am sorry for the delay, the order does look to be on its way and should be with you around 7 PM I am sending over a £10 voucher for the delay via email too. - Mark
|
||
|
|
||
|
|
Ocado
@Ocado
|
2 год |
|
full response I have given. I am sorry if you are not happy with the reasons I have given, I have politely tried to assist as best I can. 2/2 - Mark
|
||
|
|
||
|
|
Ocado
@Ocado
|
2 год |
|
My apologies Danielle, I simply suggested a reason why this might be and was more than happy to investigate this with our planning team and provide the 1/2
|
||
|
|
||
|
|
Ocado
@Ocado
|
2 год |
|
As advised this is also to do with issues with our booking software and is something we have done for many years, I am sorry there is no way to book an earlier slot for this day then those you see on the website. - Mark
|
||
|
|
||
|
|
Ocado
@Ocado
|
2 год |
|
Appologes again for any inconvenience this presents. - 3/3- Mark
|
||
|
|
||
|
|
Ocado
@Ocado
|
2 год |
|
the reasons for this are to do with issues with our booking software and also that customers in the very early AM slots often don't make adjustments for this and we find some customers have slept through the slot or are not there when we arrive. 2/3
|
||
|
|
||