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Swiss Intl Air Lines
@
FlySWISS
Zurich, Switzerland
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Official twitter account of Switzerland's national airline #flyswiss
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63.594
Tweetovi
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415
Pratite
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248.715
Osobe koje vas prate
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Swiss Intl Air Lines
@FlySWISS
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2 h |
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Hi Matt, thanks for your message. Unfortunately we are not allowed to change any travel agency booking. Please check with them if they can eventually cancel your booking and make a new one. Kind regards, Stephanie
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Swiss Intl Air Lines
@FlySWISS
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3 h |
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Same to you thank you :)
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Swiss Intl Air Lines
@FlySWISS
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5 h |
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Hi good afternoon. Yes it is allowed :) Stephanie
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Swiss Intl Air Lines
@FlySWISS
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5 h |
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Oh okay I am sorry about that. It can take some time indeed, currently the handling times are a bit longer than usual. But no worries, my colleagues will answer you asap. Did you already complete the online form ?
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Swiss Intl Air Lines
@FlySWISS
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5 h |
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please mind that due to the large amount of request, this can take several weeks. We thank you for your patience and again apologize for the inconvenience caused. Kind regards, Stephanie
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Swiss Intl Air Lines
@FlySWISS
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5 h |
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Hi Ike, sorry for the late reply. As my colleague told you, the reimbursement has to be request via the link that she sent you. If you no longer have it, here it is : swiss.com/ch/EN/customer… . Our colleagues from the relevant department will handle your case
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Swiss Intl Air Lines
@FlySWISS
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6 h |
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Hi Alice, we are sorry for this cancellation and the inconvenience caused. Do you need any help to re-book your flight ? Stephanie
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Swiss Intl Air Lines
@FlySWISS
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6 h |
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No with the plane obviously, that actually what we have as information in our system
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Swiss Intl Air Lines
@FlySWISS
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8 h |
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Hi Emma, we're a little late on this but we still wanted to thank you for your feedback. It's nice to hear about your positive experience and we're glad that you were happy with our crew. Hope to see you guys on board again soon! 🙂 Best regards, Leslie
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Swiss Intl Air Lines
@FlySWISS
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8 h |
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The flight has been cancelled due to technical reasons
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Swiss Intl Air Lines
@FlySWISS
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9 h |
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So the number for London is the following : +41 61 582 1807 . Kind regards, Stephanie
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Swiss Intl Air Lines
@FlySWISS
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9 h |
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Unfortunately I am not able to check what really happened; that is why I would ask you to complete the complaint form which will be then handled by the relevant department
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Swiss Intl Air Lines
@FlySWISS
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9 h |
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Dear Elliot, thanks for your message. I give you the phone number to call our Online check-in support team : +41 848 555 100 . If it still does not work you can still check-in at the airport. Kind regards, Stephanie
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Swiss Intl Air Lines
@FlySWISS
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10 h |
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You can fill in our online complaint form: swiss.com/ch/EN/customer… . Kind regards, Stephanie
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Swiss Intl Air Lines
@FlySWISS
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10 h |
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Good morning. I am sorry to see that your parents missed their flight. Unfortunately, ground staff has to do their best to allow us to depart on time. When some passengers are missing we are not able to wait too long for them.
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Swiss Intl Air Lines
@FlySWISS
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11 h |
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If you have received a file reference number, please be advised that your case is being handled by the relevant department. Regards, Joaane
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Swiss Intl Air Lines
@FlySWISS
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11 h |
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Hi, we are sorry to read that you are yet to receive your luggage. Have you filled out the contacts form online via the following link: swiss.com/ch/EN/customer….
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Swiss Intl Air Lines
@FlySWISS
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19 h |
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Hi Marc. Could you please DM your booking reference. Kind Regards, Rumaana.
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Swiss Intl Air Lines
@FlySWISS
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19 h |
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Dear John. How may we assist you ? Kind Regards Rumaana.
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Swiss Intl Air Lines
@FlySWISS
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19 h |
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Dear Sonia. Our most sincere apologies for the inconveniences caused. We kindly request that you lodge a formal complaint on the following link so that our team members can look into this . bit.ly/1poRn2s . Kind Regards, Rumaana.
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