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@
Fly_Norwegian
Fornebu, Norway
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World’s Best Low-Cost Long Haul Airline 2018. Follow us for news & stories about #FlyNorwegian. For a formal response visit: bit.ly/1Ia8HB1
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70.637
Chíos
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495
Seguindo
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100.165
Seguidores
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Norwegian
@Fly_Norwegian
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28 min |
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Hi Melanie,
You can get this confirmation manually here: ms.spr.ly/6013rCc6v
Please use the option " I have no profile " and tick the box saying "Get Receipt" after this press "Find booking".
Best Regards
Natacha
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Norwegian
@Fly_Norwegian
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50 min |
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Hi Jo,
We have responded to your DM.
Best Regards
Natacha
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Norwegian
@Fly_Norwegian
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56 min |
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Hi Juan, if you are not happy with the outcome of your claim, please reply back to the e-mail you received from the agent who handled your claim, as previously mentioned - we don't handle claims here on social media. Best regards, Sara
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Norwegian
@Fly_Norwegian
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1 h |
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2/2 Can you please send us a direct message with the incident number, so we can look into this more thoroughly for you and investigate directly with the corresponding department. We will come back to you as soon as possible. RK
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Norwegian
@Fly_Norwegian
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1 h |
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1/2 First of all, our apologies for the non-reply to your feedback. We're sorry to hear that passengers can be unsatisfied with our service.
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Norwegian
@Fly_Norwegian
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1 h |
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Hi Justin,
We apologize for this experience.
Please send us your booking reference in a DM, so we can have a further look at this issue.
Best Regards
Natacha
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Norwegian
@Fly_Norwegian
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1 h |
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Hi Tony, I'm sorry to hear that you're not happy with our service. Unfortunately here in the Social Media department we can't handle claims. Please submit a claim here: ms.spr.ly/6012rCiFs //AM
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Norwegian
@Fly_Norwegian
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1 h |
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Hello Afsara,
Please send us your booking reference in a DM, and we will have a further look at this issue.
Best Regards
Natacha
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Norwegian
@Fly_Norwegian
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1 h |
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Hi there,
We apologize for this experience.
Please send us further details via the form below, so we can investigate this matter further.
Link: ms.spr.ly/6017rCiFJ
Best Regards
Natacha
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Norwegian
@Fly_Norwegian
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2 h |
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Hi Emma,
We are sorry to hear this is the case.
As we here on Social Media do not deal with claims, we are unable to assist you regarding this matter. Please respond to the last email received from them.
Best Regards
Natacha
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Norwegian
@Fly_Norwegian
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2 h |
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Please feel free to contact us via e-mail: [email protected] regarding your claim. We do not discuss damage luggage claim over social that was already finalized. KR/Flor.
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Norwegian
@Fly_Norwegian
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2 h |
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Hi Melanie, you can request that confirmation by answering the e-mail where you received the automatic reply from our Customer relations department. //AM
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Norwegian
@Fly_Norwegian
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3 h |
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All cases will be handled in chronological order. Can you please DM your Incident reference number so we can investigate further? KR/Flor.
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Norwegian
@Fly_Norwegian
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3 h |
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Hi Ewan, unfortunately we don't offer the "night before" check-in. The check-in for your flight opens 3hours and closes 1h prior to departure. Best regards, Anu
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Norwegian
@Fly_Norwegian
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4 h |
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Our apologies for not being able to answer all cases in real time. If you are still in need of help, please DM us your booking reference. Thanks in advance. Br, Mac.
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Norwegian
@Fly_Norwegian
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4 h |
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Congratulations to our Norwegian employees who ran the New York City Marathon for our partner @UNICEFUSA. Together, they fundraised $50,835 that will help save thousands of children and provide thousands more with access to clean water and education around the world! pic.twitter.com/j51AE2vcGV
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Norwegian
@Fly_Norwegian
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4 h |
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Hi Adam, changes in aircraft type are common in aviation, and they are typically performed in order to avoid cancellation of this departure. We apologize any inconvenience this is causing you. If you need more assistance please DM us your booking reference. //AM
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Norwegian
@Fly_Norwegian
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4 h |
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Thanks for contacting us. US flights is mandatory to check-in at the airport due to security checks. More information about our check-in desk deadlines here ➡ ms.spr.ly/6011rCijF Best regards, Mac.
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Norwegian
@Fly_Norwegian
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5 h |
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3/3 Please see the following page to see what you are entitled to, and use the application form to send a claim for compensation; ms.spr.ly/6012rCiwA. RK
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Norwegian
@Fly_Norwegian
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5 h |
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2/3 Nevertheless, irregularities are sometimes inevitable, due to technical problems or weather conditions and other difficulties.
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