change_history Troubleshooting
General Troubleshooting
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Logging and Debugging
Need to track down an issue? Enabling logging will allow you to follow what's happening inside Gravity Forms with easy-to-understand logs every step of the way.
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Custom Logging Statements
If you're a developer trying to track down an issue within your own add-on, you can easily add custom logging statements to help both yourself and your users further debug your code.
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Testing for a Theme/Plugin Conflict
We work hard to avoid conflicts with other plugins or themes, but sometimes you might run into issues. Here's how to test if you have a conflict.
Environment Details
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Checking Your Environment Details
Need information on the server that your site is running on? Here's how to get details on your WordPress environment.
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Increasing Your PHP Max Execution Time
Sometimes, you might need to increase your PHP max execution time to handle larger scripts such as file uploads and import/exports.
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Increasing Your PHP Memory Limits
Just like the max execution time, if you need to increase your PHP memory limits, here's how to do it.
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Troubleshooting MailChimp error “Unable to add/update subscriber” and “Invalid Resource” Errors
Any error that occurs while attempting to add or update a MailChimp subscriber will generate the generic message "Unable to add/update subscriber", which will be saved to the MailChimp error log (if logging of all messages is enabled), as well as a more detailed error message from MailChimp.
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Credit Card Processing Error Messages
If there is an error processing a credit card, the third-party payment processor will return an error code indicating the issue.
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Troubleshooting Background (async) Processing Issues
AboutThe background (async) processing feature was introduced in Gravity Forms 2.2. It is currently used by the following:.
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Fixing “Upload folder is not writable” Errors
If you are getting an error within Gravity Forms that says that the upload folder is not writable or the file can't be moved, there are a few different problems that can cause it.
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Custom Logging Statements
While Gravity Forms and its add-ons include numerous logging statements sometimes you may need to add more. For example, standard logging statements don't include the evaluation of conditional logic rules or field validation failures.
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Logging and Debugging
For quite a while, enabling logging within Gravity Forms has been a go-to method for debugging any issues within Gravity Forms.
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Checking Your Environment Details
As of Gravity Forms 2.2, it's possible to see full details on your hosting environment from directly within Gravity Forms.
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Forcing Gravity Forms Database Upgrades
If you're having issues upgrading the Gravity Forms database after an update, this can sometimes be due to a failed database modification.
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Troubleshooting Payment Feeds Not Processing
Of course, payments being properly processed is the most important part of selling anything. When it's not working as expected, it can be frustrating.
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Troubleshooting Form Data Not Being Sent to a Service
Many of the add-ons that Gravity Forms offers require form data being sent to a 3rd party service, such as Dropbox. If you are having issues, here's how to troubleshoot it.