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Need a ride? Uber lets you request door-to-door transportation at the tap of a button in 630+ cities worldwide. Download the app to get started.
HOW TO USE UBER
Follow these steps to request a ride:
1. Open the app
2. Select one of your frequented destinations, or type in a new one
3. Confirm your pickup location and choose a vehicle option
4. Tap to request your ride
You’ll see your driver’s ETA and vehicle information, so you’ll know which car to expect and when.
4 REASONS TO RIDE WITH UBER
• The Uber app is available 24/7
• Get upfront pricing — see the trip cost before requesting a ride
• Safety is our priority. Follow your trip in real-time and share your ETA with friends
• Paying for trips is hassle-free — you don’t even need your wallet
WHEN TO RIDE WITH UBER
People take Uber while traveling and away for business, to go to and from the airport, social events, and bars and restaurants; and everywhere in between!
UBER RIDE OPTIONS
• UberX: Our most affordable individual option that seats up to 4 riders
• UberPOOL: Want to save money on your ride? This option lets you travel with other riders and enjoy a lower fare (not available everywhere)
• UberBLACK: Elevate your experience with a high-end vehicle
Where will you take your first ride with Uber? Download the app now.
See if Uber is available in your city: https://www.uber.com/cities
Have a question or want to learn more about Uber? Visit uber.com/help
HOW TO USE UBER
Follow these steps to request a ride:
1. Open the app
2. Select one of your frequented destinations, or type in a new one
3. Confirm your pickup location and choose a vehicle option
4. Tap to request your ride
You’ll see your driver’s ETA and vehicle information, so you’ll know which car to expect and when.
4 REASONS TO RIDE WITH UBER
• The Uber app is available 24/7
• Get upfront pricing — see the trip cost before requesting a ride
• Safety is our priority. Follow your trip in real-time and share your ETA with friends
• Paying for trips is hassle-free — you don’t even need your wallet
WHEN TO RIDE WITH UBER
People take Uber while traveling and away for business, to go to and from the airport, social events, and bars and restaurants; and everywhere in between!
UBER RIDE OPTIONS
• UberX: Our most affordable individual option that seats up to 4 riders
• UberPOOL: Want to save money on your ride? This option lets you travel with other riders and enjoy a lower fare (not available everywhere)
• UberBLACK: Elevate your experience with a high-end vehicle
Where will you take your first ride with Uber? Download the app now.
See if Uber is available in your city: https://www.uber.com/cities
Have a question or want to learn more about Uber? Visit uber.com/help
My review
Review from
Reviews
4.2
4,094,012 total
5 2,716,465
4 580,206
3 257,386
2 114,863
1 425,092
monishree mona
Hey!! I have had a really great experience in Uber all these days. I really love your services. But I feel u should do something to help the driver identify his customers. Just today I booked a cab and even b4 I got on I received a message dat I was on my way. Only then I found out that the can had picked up another person instead of me.if I hadn't noticed I would have missed my cab. Please do look into this issue soon.
Srinidhi Sharma
Previously I had issue with logging in so I had to reset my account after resetting my account in payment mode I am not able to add my debit card it says there is a payment due. Probably before resetting my account I have hired a cab from uttarahalli bus stand to majestic. So how can I make that payment now??? My account has been reset. Please help me regarding the issue
Matthew Hoskisson
I love this service, but the app could be improved. I don't like that when I schedule a ride, the app shows me one price but that the actual price can be totally different from what you expected, based on surge pricing. I think there should be a way to guarantee a price limit. The app is terrible at estimating arrival time when there is traffic. Also, Uber should pay drivers much better, at least in Mexico, by taking less commission.
Traveling from my hostel to Chiang Mai international airport cost about 100 Baht by taxi, Uber was asking 200 Baht. But they were offering this "congratulations! You have 60 Bath discount" deal. Uber I believe usually does that, first jacks up the price and then says "you have a discount, go ahead and use it" Not very honest.
David Mak
This app is getting annoying. Its an app for booking rides, so shld stick to that as the primary function. Instead, half of the screen is now filled up with advertisements like its new Visa card etc and no way of disabling. I've now moved on to use Lyft instead of tolerating with Uber advertisements!
Drivers need to be taught about safety measures.. specially I see drivers on call for most of the time I take the ride in Hyderabad..I take pool on a daily basis to my work..that is a dangerous step..secondly drivers cancelling trip after asking the destination is highly unacceptable,their strategy is to wait for 5minutes or more making them eligible for cancellation charges and asking us to cancel, in turn customer get fleeced as we are charged for the cancellation.. above cases are becoming rampant in Hyderabad
User reviews
Hey!! I have had a really great experience in Uber all these days. I really love your services. But I feel u should do something to help the driver identify his customers. Just today I booked a cab and even b4 I got on I received a message dat I was on my way. Only then I found out that the can had picked up another person instead of me.if I hadn't noticed I would have missed my cab. Please do look into this issue soon.
Uber Technologies, Inc. December 18, 2017
Hi Mona, we're always looking to improve the Uber experience and this certainly sounds like something we need to dive into. We request you to send out a description of this with details at t.uber.com/contact and we will take it up from there. Previously I had issue with logging in so I had to reset my account after resetting my account in payment mode I am not able to add my debit card it says there is a payment due. Probably before resetting my account I have hired a cab from uttarahalli bus stand to majestic. So how can I make that payment now??? My account has been reset. Please help me regarding the issue
Uber Technologies, Inc. December 18, 2017
Hey Srinidhi, to request rides through Uber, riders need at least one accepted, valid, and current payment method on their account. For updating your payment method, please visit https://help.uber.com/h/8f78dca4-9d75-44f1-bdc1-e90ca3da0319 and if any further queries or questions, send in a quick note to t.uber.com/contact and we'll connect. I love this service, but the app could be improved. I don't like that when I schedule a ride, the app shows me one price but that the actual price can be totally different from what you expected, based on surge pricing. I think there should be a way to guarantee a price limit. The app is terrible at estimating arrival time when there is traffic. Also, Uber should pay drivers much better, at least in Mexico, by taking less commission.
Uber Technologies, Inc. December 18, 2017
Hi Matthew, we're always looking to improve your experience with Uber. We want to take a closer look into this. WEe request you to send a quick note to t.uber.com/contact so we can connect. Traveling from my hostel to Chiang Mai international airport cost about 100 Baht by taxi, Uber was asking 200 Baht. But they were offering this "congratulations! You have 60 Bath discount" deal. Uber I believe usually does that, first jacks up the price and then says "you have a discount, go ahead and use it" Not very honest.
Uber Technologies, Inc. December 20, 2017
This certainly sounds like a frustrating experience. The feedback from our riders is vitally important to us, and we always want their expectations to be met. Let us know more about it by dropping the details at t.uber.com/contact. This app is getting annoying. Its an app for booking rides, so shld stick to that as the primary function. Instead, half of the screen is now filled up with advertisements like its new Visa card etc and no way of disabling. I've now moved on to use Lyft instead of tolerating with Uber advertisements!
Uber Technologies, Inc. December 18, 2017
Hey David , this doesn't sound right. We want to take a closer look into this for you. Please send a quick note to t.uber.com/contact so we can connect. Drivers need to be taught about safety measures.. specially I see drivers on call for most of the time I take the ride in Hyderabad..I take pool on a daily basis to my work..that is a dangerous step..secondly drivers cancelling trip after asking the destination is highly unacceptable,their strategy is to wait for 5minutes or more making them eligible for cancellation charges and asking us to cancel, in turn customer get fleeced as we are charged for the cancellation.. above cases are becoming rampant in Hyderabad
Uber Technologies, Inc. December 15, 2017
This doesn't sound right. We want to take a closer look into this for you. Kindly send out a description of this with details at t.uber.com/contact and we will take it up from there. I used Uber all the time. I used love using it and trusted it. Until uber mislead me and charged me $500 for 2 short rides in 1 day. Customer support is unhelpful and come up with poor excuses. Uber lost my business. re: Now uber reply to my review and sent me a link to technical support. Ends up it's still the poor customer support service I dealt with from the start.
Uber Technologies, Inc. December 20, 2017
We understand this can be frustrating and we are working towards making this better. We would appreciate it if you could send out a description of this with details at t.uber.com/contact and we will take it up from there. Yes, i will think about to restart if you solve my problem because so many time i had complaint regards uber zip. I didn't see uber zip for booking i had sent so many request to technical team But the pathetic service given by the technical team. After following of that suggestions still i am not getting any uber zip for ride. I told to many time something wrong happen with this account but they cannot solve my problem. So it's time to leave the uber If you can solve so i can change my mind Thank you Regards Your frustrated customer
Please, remove rating from the profile. It's really frustrating when you see how it's going down for 0.01 and you don't know why. You was in time, polite and so on. And you trying to guess - what is wrong with me? Distance was too short? Or I told something wrong to driver? Or, maybe, he did it because of bad weather or mood.
Uber Technologies, Inc. December 17, 2017
Riders and drivers can anonymously rate each other as this system helps ensure that both the rider and driver are accountable for their behavior, creating a respectful and safe environment. To know more, visit-https://help.uber.com/h/bfea011b-3fde-4647-8b4a-5cc1bbc37899 . For further queries, send a note to t.uber.com/contact and we'll connect. Had been trying to get verification OTP from past 2 days, either it gets delivered after 20 mins or isn't sent at all. On top of it you nobody replies to support queries. Uber is just enjoying privilage of being the first mover
The latest update makes the app very confusing to use. I can even search for a can for longer than the usual amount of time, like for more than half an hour and still not end up with a cab. I am able to search 2 cabs at once. Sometime ago, maybe because of the hack, I was being offered 5* rating cabs immediately and trip already starts by the time the driver is found. There is a bunch to fix. The old app was better. Service as usual continues to be pleasing.
Uber Technologies, Inc. December 16, 2017
Hey Harsha, we really appreciate the feedback and the time you took to help us improve. Let us know more about it by dropping the details at t.uber.com/contact and we'll follow up. I had been looking forward to the ability to add multiple destinations. Finally it was added to the app only for it not to work on my phone (Moto G4). Once you click the + button, the confirm pickup button disappears, and does not return, no matter how many destinations you add. So I'm back to the old routine of submitting one destination, then changing to the next 30 seconds before arrival.
Uber Technologies, Inc. December 18, 2017
We understand this can be frustrating. We are working towards making this better, and really appreciate the feedback. Let us know more about it by dropping in the details at t.uber.com/contact and we'll connect. Also, have you tried uninstalling and reinstalling the app? Be sure to do this for the best usage of the Uber app. I'm in US, and had used Uber for 1time only. It has been 6 months I didn't use it. And today I received many payments from Uber driver from UK. I had to block my bank and confirm with the bank to get back my money. This app was so easy to hack. They hack my information and used it illegally from other country. And Uber company still let it happen. Very disappointing.
The app is not showing the schedule option when i wanna pre-book a ride. After trying many times then oni button appears. And it doesnt show the rider upon schedule. This makes it difficult to be assured whether rider is coming. Also once the pickup time is set rider isnt on time. App should choose riders within the area to ensure they arrive within pick up time. Pls fix
Uber Technologies, Inc. December 18, 2017
Hi Dhivya , Uber now includes the option to schedule a ride 15 minutes to 30 days in advance using the Scheduled Rides feature. To know more about it, please visit https://help.uber.com/h/63165ec1-0910-409e-972f-0b8d8df1a605. Do let us know how else can we earn your 5 star! I can't login. Tried to sign up with different numbers and email ids but after once addition it again come back to 1st step. It won't let me sign in again.This app is good.I have used it on my frnds mobile.but unfortunately I can't use it. Is there any way to reopen old account?? Customer care does not exist,this is another big issue.
Uber Technologies, Inc. December 19, 2017
We understand your concerns here. You can always reach out to us via the in-App HELP option or on help.uber.com as it allows us to collect more information so that we can resolve your issue quickly. If there's anything specific, let us know by heading to t.uber.com/contact and we'll follow up. They started by replacing the lightning bolt with a surge message only. Till that it was still alright. But now they have even stopped showing surge message after the latest update. What on earth are you trying to do man? Stop such cheatings!
Uber Technologies, Inc. November 18, 2017
Hi Arpan, the trip fare and surge charges are subjective to demand and supply in the area at the time. It constantly changes with the rise/fall in either factors. We are working towards the dynamic fare policies to make it as fair for both our riders and driver-partners.For further queries, reach out to us at t.uber.com/contact and we'll connect. Thieving drivers and horrible Customer Service. You cant even call anyone. Ive had Uber for about a year and I've had constant bad experiences. But my patience has finally warned thin. The drivers love to get free 5 bucks from you. You could be standing in front of your driver and they cancel and drive away not even a minute after waiting. After 3 requests in a row after waiting for 20 minutes I finally get driven to my destination. I reported this and Uber defended their drivers. Having 10 bucks stolen from me is not something I can tolerate.
Reserve a ride to SFO airport from Bay Area, driver arrives across the street from me and cancels. I have to reserve again, the fare goes up. Driver doesn't want to talk about it. That's shady. But in general I have had good experiences with the service.
Uber Technologies, Inc. December 16, 2017
We understand this can be frustrating and we are working towards making this better. We would appreciate it if you could send out a description of this with details at t.uber.com/contact and we will take it up from there. I don't know why the app has started acting up. The prices shown and charged were often different, and by a significant amount. Support failed to understand my issue and kept replying with standard responses. Hope to have a better experience ahead.
Uber Technologies, Inc. December 15, 2017
Hi NIshant, this certainly sounds like a frustrating experience. We understand how difficult this may have been for you and wish to make this better. Let's make sure we follow up with you regarding this issue. We would appreciate it if you could send out a description of this with details at t.uber.com/contact and we will take it up from there. Worst experience ever.. driver screaming at me because I didn't understand his instructions and the customer inside as well. That's ridiculous. I spent a very nice night and they ruined it. I spent the journey home having an argument with them. Unbelievable.
Uber Technologies, Inc. December 18, 2017
This certainly sounds like a frustrating experience. The feedback from our riders is vitally important to us, and we always want their expectations to be met. Let us know more about it by dropping the details at t.uber.com/contact. Being stung already twice by ridiculous surcharge. One case i recived an additional $12 on top of an already 2.5x on normal price. Second time i scheduled a ride the price surcharged while i enter the car. That means i didn't have the chance to cancel that ride and call a normal cab,and saw how much i paid just when arrived at destination. I paid $62 for a 15k ride. What do u think?! I ll never use it again unless u guys stop ripping ppl off
Uber Technologies, Inc. December 18, 2017
Hi Giovanna, scheduled Rides are priced exactly like a normal ride and subject to pricing conditions at the future time when the booking is confirmed. Surge pricing may apply. You will be notified if surge pricing is in effect before you ride and be given an option to cancel without a cancellation fee. Questions? send a note to t.uber.com/contact. Uber customer grievance support system sucks. They just throw up automated messages against your grievance. I doubt, robots would be handling the grievances rather real humans. And for god sake, don't throw up automated messages here also. Would definitely switch to Ola, if this attitude of Uber persists.
Uber Technologies, Inc. December 20, 2017
We understand this can be frustrating and we are working towards making this better. We would appreciate it if you could send out a description of your experience with details at t.uber.com/contact and we will take it up from there. Why don't Uber have customer support service to attend to rider's concerns. Driver takes a long route and I ended up paying many folds of the estimated price. It shows more than 20 mins for arrival to pickup and I cancel and I get charged.
Worst app UI. Volatile settings, worst Google map integration, worst save location (no drag and drop support), No scheduling offered. I simply book cabs using Google maps, not via this app
Uber Technologies, Inc. December 17, 2017
Hi Gaurav, we're always looking to improve the Uber experience and this certainly sounds like something we need to take a closer look into. We request you to send out a description of this at t.uber.com/contact and we will take it up from there. I've been using uber to go to work for a couple months now. The cost was around 50.00. And that was fine, today i wake up and order my normal uber and the fare shot up to 93.00. I can't do that everyday so i will no longer be using uber at all. Thank you for the ridiculous and insane fare jump.
Uber service is like a home car.& I like so much. But recently I ask to uber for add payment via UPI so customer do payment easily. they reply me a silly answers like there have an option of upi in payment mode,actually is not there..... What's going these ????who's correct....
Uber Technologies, Inc. December 18, 2017
This certainly sounds like a frustrating experience. The feedback from our riders is vitally important to us, and we always want their expectations to be met. Let us know more about it by dropping the details at t.uber.com/contact and we'll connect. Used uber first time yesterday night. Excellent service. Drover arrived very quickly. Very thankful for the service when there was no public transport available. Only one complaint that I thought that the 1st ride will be free but I didn't receive that.
Doesn't really make sense to increase fare, when the uber driver takes forever or goes to different pinpoint on GPS, uber should really make it fair for everybody. 11$ to get to my house 7min away isn't fair when I have to wait like 15min for a ride to get to my location
Uber Technologies, Inc. December 18, 2017
We understand this can be frustrating and we are working towards making this better. The estimated time shown is the rough estimate based on the distance to the riders destination. The actual time taken might vary due to various reasons like traffic conditions, road diversions, etc. For any further queries, send in a note to t.uber.com/contact. Very disappointed with their new policies.U sed to be an almost regular user. Twice had to pay cancellation fees due to no fault of mine..both time raised complaints..either driver did not arrive at requested point or cancelles without any reason..but not even a single response.
Uber Technologies, Inc. December 18, 2017
Hi Rupayan, we understand this can be frustrating and we are working towards making this better. We would appreciate it if you could send out a description of this with details at t.uber.com/contact and we will take it up from there. Had two trips today, to and from same destinations. The first was great, driver was friendly and drove well. Second, our payment was not only double the first trip (SAME destination, reversed), but it was double with the discount. The second driver also drove recklessly, was rude, and many times drove contrary to the GPS. Will not use uber again unless have no choice but to.
Uber Technologies, Inc. December 15, 2017
The trip fares and surge charges are subjective to demand and supply in the area at the time. It constantly changes with the rise/fall in either factors. We are working towards the dynamic fare policies to make it as fair for both our riders and driver-partners.For further queries, reach out to us at t.uber.com/contact and we'll connect. Waited for 15 minutes got a call that the road is blocked, got another call that there is no signal, got a third person to drive me and charged double fare although the traffic to Heathrow was really low. First time with uber, very disappointing.
Uber Technologies, Inc. December 20, 2017
This certainly sounds like a frustrating experience. We want to take a closer look into this for you. We would appreciate it if you could send out these details to t.uber.com/contact and we will take it up from there. Basically Uber is a good addtion to our commuting options. Some of my friends refuse to use Uber because they don't want to get in a car with a stranger, who can just take you anywhere. Why can't Uber have a notify-a-friend-which-Uber-you-will-get-in feature? With this feature, the passengers would feel safer choosing Uber over a taxi, and the potential evil drivers will have one more thing to worry about before they commit a terrible crime.
This app didn't work for me after linking PayPal AC. Kept saying in app error when trying to book. Wouldn't allow adding card payment option. No direct customer service uber help is rubbish no customer service. Just alerts that yr account accessed by another terminal.
Uber app not at all USERFRIENDLY. Bought new phone trying to login, it's acting weird, even after resetting my password, this crap app showing wrong password. There is a new hotel near my office who started his own app with login, that is USERFRIENDLY than this so-Called global company😡😡
After requesting a ride and waiting at the street for 30 min. They are telling you did not pay the caption ???? It happen twice already the first time I paid I thought it is my issue... the second never and I don't recommend this crazy app at all.
Estimate was 6 euros. Took even shorter route and trip still cost us 9e. Sadly first time using this app was my last one. Somehow small local taxi apps manage to callculate trip prices more accurately and be twice as cheap.
Uber Technologies, Inc. December 17, 2017
The amount shown on the rider's device is the estimate amount calculated before the trip. After the ride has concluded, the amount shown on the driver's device is the actual amount to be paid. The fare can differ due to change in routes, traffic conditions or time taken. However, we want to look into this, please send a note to t.uber.com/contact. It's more than ones I have been charged more than my trip receipt charges. Upon complaining uber doesn't take any action on the drivers and above all do not even bother to refund the high amount of cash. Duping loyal and long time customers is becoming a trend for uber now. Very disappointed.
Uber Technologies, Inc. December 18, 2017
Hi Ankush, the trip fare and surge charges are subjective to demand and supply in the area at the time. It constantly changes with the rise/fall in either factors. We are working towards the dynamic fare policies to make it as fair for both our riders and driver-partners.For further queries, reach out to us at t.uber.com/contact and we'll connect. Very Poor Service Lately here in Manila. What a Shame. We have to wait 30mins for a ride then Suddenly the Driver Cancels. Hassle on our part. GRAB has so much better Service. In 5mins GRAB is there.
Uber Technologies, Inc. December 19, 2017
We understand this can be frustrating and we are working towards making this better. We would appreciate it if you could send out a description of this with details at t.uber.com/contact and we will take it up from there. There should be customer care contact number or complain number for Uber. There are many numbers in Google. But all are useless numbers. At the same time, email addreses are also not working. Very shame of Uber. Can I get Bangalore customer care number?
Uber Technologies, Inc. December 20, 2017
We understand your concerns here. You can always reach out to us via the in-App HELP option or on help.uber.com as it allows us to collect more information so that we can resolve your issue quickly. If there's anything specific, let us know by heading to t.uber.com/contact and we'll follow up. I'm from Bangalore India, It was really horrible ride with your service, what happened with me should not with anyone else.. He should have taken the money from me which was already showing on my phone. I was shocked at that time when he was showing me something different amount, I was thinking about how can be possible to increase that much of💰. I didn't had other options to confirm. And he talked to me rudely... And he did not reach my place where I should have reached. I informed him also but he did not respond and he ignored and I was showing him on my phone that I should reach where I should not have reached there yet. It was very poor service I never as expected all things happened with me. However I have a proof and screenshot also about the all incident. The driver #Name is RAMESH TATA INDICA KA03AC3327 .. PLEASE SOLVE THIS PROBLEM AS SOON AS POSSIBLE THANK YOU
Uber Technologies, Inc. December 17, 2017
Hey Amboris, we are sorry to hear that you had a frustrating experience. However, we are glad to see that you issue was resolved and appropriate action was taken regarding this. If you have any other queries, send in a quick note to t.uber.com/contact and we'll connect. Review deleted
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