Challenge

Allianz relies on a central system called MIDAS to store information on its thousands of service providers, dispatch them to the correct location, and track their progress. Although MIDAS already had up-to-the-minute mapping data, it was lacking vital functionality that would improve assistants' ability to respond quickly.

Solution

After considering a range of options, Allianz selected Google Maps APIs because of their familiarity, reliability accuracy, ongoing innovation and relationships with other data providers. The new interface lets employees easily pinpoint a member’s location and the nearest service providers. Additional data layers let them quickly see addresses, available services, distance and travel time, and traffic information, while Street View lets them see the exact location of an incident so the can better reassure their customers.

Benefits

• Delivered real-time, visual dispatch, tracking, and communication among CSAs, customers, and service providers
• Improved data accuracy enriched service to both metropolitan and remote areas
• Accelerated service delivery