I’m a UX and web performance researcher, writer, and speaker. I believe in a faster web… and slower living.

I’ve spent the better part of my career studying how people use the web. Over the years, I’ve directed groundbreaking UX studies that have involved EEG headsets, facial action coding, and Google’s machine-learning system. My focus over the past 10+ years has been the intersection of user experience, site speed, and business metrics. My book, Time Is Money: The Business Value of Web Performance (O’Reilly), is a distillation of much of this research. 

I’ve spoken at events like Shop.org, Chrome Dev Summit, Smashing Conference, Beyond Tellerrand, and IRCE. I’m co-chair of the annual performance.now() conference in Amsterdam. I also co-curate WPO Stats, a collection of web performance case studies. I’m based in Nelson, British Columbia, the most beautiful town you’ve never heard of.

Specializations

  • User experience
  • Web performance
  • Research
  • Speaking
  • Writing

Contact

Twitter / LinkedIn / Mastodon