Olark Use Cases: eCommerce

61% of shoppers are likely to make a purchase after a live chat*. Here are some ways that you can customize Olark to increase the number of conversations you have and increase the likelihood of someone making a purchase.

Talk to more customers

Sales is a numbers game. Use Automated Chat to start more conversations on pages where your website visitors make a decision.

If a customer is on the checkout page for more than 60 seconds

Can I answer any other questions for you before you check out?

When a customer views a customizable product page

This product comes in 3 different sizes. Can I help you pick the right one?

When you want to upsell complementary products

Thinking of buying a new bike? We're having a sale on bike locks too.

Customize the conversation

Olark live chat gives you information about the person you're chatting with so you can custom tailor the conversation to the customer's needs.

See which page
they're on

Quickly pull up
past conversations

It's a complex process to sell bespoke curtains or blinds online. Live chat allows customers to ask details about the manufacturing process or about choosing various options, and continue to browse as they chat.

bertie

Clayton

eCommerce Director,
Jane Clayton & Co.

Olark +
Google Analytics

Create an eCommerce report in Google Analytics to get a picture of how many sales are generated by live chat.

Learn more

Olark +
eCommerce plugins

The Olark widget is easy to add to sites built on Magento, Shopify, BigCommerce, Wordpress and more.

Learn more

Olark +
Mailchimp

Add customers who chat to a targeted mailing list so you can send them future product updates.

Learn more

How to increase sales with Olark Live Chat

Want us to send you more info on increasing sales?

Talk to more customers