FastMail Help & Support

Common Issues

• How do I migrate my mail, domain, calendar and contacts to FastMail?
• Set up your phone, tablet or desktop to access your email, calendars and contacts
• I can’t access my account / forgotten my password
• I’m getting a lot of unwanted messages (spam)
• Set up email for your own domain
• Syncing doesn't work to my device
• New user guide

Users, Billing & Plan

How to…

• Migrate mail, domain, calendar and contacts to FastMail
• Add, delete or change users
• Add extra mail storage to a user
• Upgrade/downgrade your plan
• Renew your account
• Cancel your account
• New user guide

Frequently asked questions

• What limits are there for storage space, bandwidth on sending and receiving etc.?
• What can an administrator do?
• What is FastMail’s refund policy?
• What happens if my subscription or free trial expires?
• Can I change my username?
• What languages is FastMail available in?
• How can I download all my data?

Troubleshooting

• I can’t access my account
• Legacy Guest level plans are being discontinued
• Legacy Member level plans are being discontinued
• My Guest account expired due to inactivity; can you reactivate it?
• Requirements and limitations of a trial account
• Icons are appearing as squares or strange symbols

Security

How to…

• Change your password
• Set up passwords for your apps
• Secure your account with two-step verification / 2FA
• Remotely log out your account
• Find your password in your password manager

Frequently asked questions

• What is a phishing attack?
• How can I log in to multiple accounts at once?

Troubleshooting

• FastMail security upgrade: app passwords, alt logins, account recovery and more
• I can’t access my account
• My account has been locked
• I think my account has been compromised

Business

• Guide to managing business (multi-user) accounts
• Migrate your business email to FastMail from another service
• Manage the shared address book
• Sharing mail between users
• Sharing calendars between users
• Retain a tamper-proof archive of all email sent or received by a user
• Set your business name, custom login screen, and email footer
• Import a user into your account
• Detach a user from your account
• Managing family accounts

Troubleshooting

• How do I sync my shared global address book with my device?

Receive, Organise & Find Mail

Set up

• Import your email from another provider
• Use an existing email address with your FastMail account
• Set up email for your own domain
• Host your DNS with FastMail
• Set up aliases
• Can I have a catchall/wildcard alias?

Manage

• Use keyboard shortcuts
• Organise mail using conversations
• Pins: flagging important mail
• Search your mail
• Set up and use folders
• Set up a vacation autoreply
• Options for printing mail conversations
• Forward your mail to another account
• Organise mail with rules
• Create rules using regular expressions
• Get a notification when mail arrives
• Plus addressing and subdomain addressing
• Download a copy of your mail

Troubleshooting

• Restore accidentally deleted mail
• I’m getting a lot of unwanted messages (spam) in my Inbox
• How do I turn off the grouping of related messages?
• Some messages are missing from my account
• I got an email from someone I don’t know. How is that possible?
• Why was an email delivered to my account even though I’m not listed in the To or Cc list of addresses?
• Someone tried to send me a message, but it bounced back
• Remote images blocked to protect your privacy
• Mail to my custom domain is bouncing

Send Mail

How to…

• Open email links from other sites in FastMail
• Send email from your other addresses
• Set your profile picture (avatar)
• Create an (image) signature that’s automatically added to your messages
• Format your message with fonts, colours and links
• Create templates to use as a starting point for new messages
• Change the attribution line at the top of quoted text in replies
• Use account identities

Troubleshooting

• Messages I send are being returned to me undelivered

Address Book

• Using the Address Book
• Access your address book contacts from your phone, tablet or desktop
• Import or export contacts
• Manage contact groups
• Keyboard shortcuts

Troubleshooting

• How do I access a shared address book with my device?
• Password errors on mobile devices
• Why don't fields match up when syncing with CardDAV?

Calendar

• Create an event or schedule a meeting
• Access your calendar from your phone, tablet or desktop
• Access a calendar from Google, iCloud or another CalDAV service
• Subscribe to a public calendar
• Share your calendars
• Import or export your calendars
• Migrate your calendars to FastMail
• Show your contacts’ birthdays
• Set your time zone
• Change how dates are formatted
• Quickly jump to a particular date
• Keyboard shortcuts

Troubleshooting

• Troubleshooting calendar issues
• Password errors on mobile devices

Notes

• About FastMail notes support
• Sync your notes with your phone or tablet
• Keyboard shortcuts

Files

• About FastMail file storage: quota, folder and file management
• Create a website
• Create a photo gallery
• Access your files from your computer
• Share your files

Desktop & Mobile App Sync

Set up

• Use the FastMail app on your phone or tablet
• Set up passwords for your apps
• Set up your email or calendar on your phone, tablet or desktop
• Access your folders when using POP
• Access via a proxy
• See a list of all the ports and server names for our services

Troubleshooting

• Troubleshooting issues with clients

Technical Information

• Server names and ports
• The FastMail storage architecture
• The FastMail delivery process in detail
• SMTP-stage spam checks
• Content-based spam checks
• Backscatter spam checks
• Sender Authentication: SPF, DKIM and DMARC
• Why IMAP is better than POP
• SSL vs TLS vs STARTTLS
• Email standards
• The sieve language
• Supported browsers

The FastMail Service

• Features
• Hosted domains
• Security
• Reliability
• Reseller
• Customer support policies

Company & Legal

• Company information
• Press
• Jobs
• Report abuse
• Report a security issue
• Our domains
• Privacy policy
• Terms of service