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Contact us

For questions on service setup, configuration, operation, and management, please contact a customer engineer at [email protected].
Join our IRC channel to chat directly with Fastly engineers.
For access to support articles, tutorials, and API references, check out our documentation.
Become a member of our Community Forum to connect with Fastly users and engineers and share ideas, tips, and tricks.

We take support seriously

As soon as we engaged Fastly, we had our own dedicated support engineer there. Fastly has definitely raised the bar in terms of support, and other providers have not been able to meet that level of service. We couldn’t be much happier with the service we’ve gotten.

Jack Wood

CIO

We really like the Fastly support team. They’re very technical and knowledgeable, and we find there’s no back-and-forth for getting an issue resolved. They immediately get what the issue is and resolve it quickly.

Naren Venkataraman

Director of Video Encoding

One of the cherries on top for us is the way we can get instant support from Fastly engineers using an IRC channel. Just being able to jump in there, quickly chat with someone and say ‘Hey, I’m trying to do this, do you have any advice,’ that has been great.

Mark Jennings

Director of Technical Operations