As we did not stay over but mearly visited as tourists, we can not comment on any hotel staff, or restaurant staff. What we can comment on was that we didn't really thought that we would be able to go on and even take pictures. As we stood outside, the highly armed policemen were very friendly, could clearly see we were not locals. We entered and the doorman showed us to the security area with no hesitation. We had coffee and as we went down the escalator the 4 secret service men standing next to the escalator smiled friendly and even complimented me and my husband on our matching jackets. (Don't judge- we were flippen cold) Although this podium is no place to discuss his ability as president (it is about the Towers), I would like to add my opinion as well: We have heard many things about your new President. Lots of bad things, hateful things and very few good things. One thing I can tell each and every American leaving their comments everywhere in the hope of someone from the Trump administration to see it, you all are complaining with the white bread under your arms. You don't have a president who raped a girl with Aids because he wanted to(not charged for the crime cause he is president) Your president does not steal from the taxpayer for the past 8 years to build his new home for his 7 wife's with extravigant luxurious fittings and finishings. (Remember he isn't a king- just a president) Your president do not allow laws to be broken for influential friends to land with their private planes cause they want to keep their visits private. President Trump, we do not know you. I can only pray that as time moves on, you will make sure you serve the people and make sure your judgement is fair and made with compassion. On your worst day, you don't come close to what we have. So, good luck sir. We enjoyed the walk-in visit. We appreciate the fact that your personal home (with or without cracks or smels) was available for us to visit. One thing I have to state here is, people, in each one of our homes we have a space we want to upgrade or change. I am sure if the problems are brought to the attention of the hotel /building manager, it would be fixed. Try to bring it to their attention before you leave so that it can be fixed. That's how service vs great experience work. Finally, we would visit Trump towers again.